PC WORLD Problems

Techhead_2

Just curious if you have back ups of the data, why couldn't you just re-install the apps. You would then have been back in the position you started at.

Before taking action I would consider whether the warranty covers business use as I'm not sure whether the Sale of Goods Act would apply.

Perhaps it would be best to drop all mention of losing business and stick to a complaint of not repairing the laptop in a reasonable time?

nhicks

I have backups of the data on a hard drive, I don't have all the software discs or product keys. The store itself have agreed to install these for me as a goodwill gesture as they agree it should never have happened- a power failure in their eyes shouldn't have resulted in a full system restore.

I am more trying to receive some sort of compensation for the lack of communication, having to constantly chase them up, and for being without a laptop for 5 months. It is more the poor customer service they have offered, and constantly no one knowing what is happening with my laptop.

Jakg

When you dropped the laptop in for repair, you would of signed a bit of paper which (afaik) effectively says "you let us wipe your PC if we need to, it's your data so you should keep a backup".

Odette

I know Nhicks cant get to the internet at the moment because her laptop is still with pc world festering in one of their back office, so thanks for the replies so far, she will be able to check back tomorrow.

Trinitrotoluene

The windows product key should be affixed to the underside of the laptop. You would have had some restore media when you bought the laptop that should have restored it back to how it was when you got it. If you had office that is a different matter if you lost the product key.

If N does take it to court, will she risk opening herself up to legal problems if she doesn't have the right licenses to play the music at the dance classes?

For example, if she was suing PC world for losing the music she used at dance classes, could PC World or the court go, "You were using music for that purpose eh? Let's see your licenses?" thus potentially leading to her being sued for more than she was trying to recover (should she not have the licenses of course)?

This wouldn't happen. Going to Small Claims court is not a place to start accusing people of a crime they cannot prove. The best PC world could do would be to report the OP seperately to the relevant body it would have no bearing on the Small Claims case.

You cannot put a claim in for inconvenience but you can (IIRC) for Loss of use. See here http://www.claims.co.uk/question-answers/claim-inconvenience.html (all though I am not sure if this is relevant to only cars).

When you dropped the laptop in for repair, you would of signed a bit of paper which (afaik) effectively says "you let us wipe your PC if we need to, it's your data so you should keep a backup".

This is probably the case as this is an industry standard procedure

Before taking action I would consider whether the warranty covers business use as I'm not sure whether the Sale of Goods Act would apply.

Perhaps it would be best to drop all mention of losing business and stick to a complaint of not repairing the laptop in a reasonable time?

This is good advice and is worth looking into, all though this would only effect the additional warranty and not your statutory rights (which don't care what you use the laptop for).

Good luck - PC World is an awful company and as a SOGA Activist and a IT Engineer I fully advise people don't buy from there.

Culex

vyle wrote: »

If N does take it to court, will she risk opening herself up to legal problems if she doesn't have the right licenses to play the music at the dance classes?

For example, if she was suing PC world for losing the music she used at dance classes, could PC World or the court go, "You were using music for that purpose eh? Let's see your licenses?" thus potentially leading to her being sued for more than she was trying to recover (should she not have the licenses of course)?

I am not a lawyer, but I believe that if PC Whirled were to try introducing such irrelevant matters in court, they'd soon be told to behave themselves, shortly before judgement and costs were given for the claimant.

Culex

nhicks wrote: »

Do I have a leg to stand on?

You are Heather Mills and I claim my £5.

does anyone know what action I can take next?

Yes.

pmduk

I'd send them a letter before action, then start proceedings via the money claims online route. Ignore the business aspects of your claim, that will only hinder matters with consumer legislation.

Culex

Essentially, the LBA should be sent by Recorded Delivery (at the very least) and should give them a deadline of seven working days from their receipt of the letter to "render up the goods in their bailment" - specify computer type, etc - or value thereof, failing which action may be commended without any further warning to recover the same (specified) sum, costs and permissible interest thereon.

LittleMissMPB

Odette wrote: »

A month ago, laptop breaks again. She takes it back to these people who proceed to wipe the disc and install a new one, in an effort to repair it. 'N' is upset because they have done this without warning or consent. When she went to pick it up, also they had 'lost' it again.

On the repair paperwork they should have gotten her to sign it will say that it is the customers responsibility to back up any data as it may be lost during repair - I can't remember the exact wording but it is 100% on there. It is a sensible idea to back up any work - especially as this cover doesn't cover buisiness use of any kind.