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Sent item not arrived
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Johnnyy_Boy
Posts: 111 Forumite
I sold an item to someone in Australia, posted on 18th March and today been informed its not arrived. Sent via airmail small package.
Whats the best process to now follow ? Thanks
Whats the best process to now follow ? Thanks
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Just refund buyer in full and after 25 working days use your COP to reclaim your loss from Royal Mail.
Australia is a big market and usually quite safe internal postage wise, but things do get lost. Don't let it put you off Australian bidders though, this is a rare occurance.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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