MSE News: Santander calms online banking hack fears

LittleVoice

Twinkle62 wrote: »

Can anyone recommend another bank?

Absolutely any other bank that isn't branded or about to be branded Santander. (So no moving to RBS in England now.)

wobblymummy

Dont bother with Smile/ Co op my bank account with them was hacked yesterday to the tune of £1000

As another poster said, at first they asked me a lot of questions, then refunded me and now dont seem too bothered like its a regular occurence

asbokid

Twinkle62 wrote: »

Two weeks ago my internet account was hacked into for the second time in two years, but this time someone telephoned Santander and successfully removed money from my account. Apparently there was 'an issue' with the receiving account which flagged up concerns and my account was frozen. Unfortunately I wasn't told about this, but after my card had been refused twice I went online and checked my account! As soon as I saw the fraudulent transactions I called the bank, but they couldn't/wouldn't do anything and insisted I go into the nearest branch with photo id to sort things out. As this was Saturday afternoon I had to wait until Monday to go into the branch. After telling an advisor at the branch about my problems she duly called someone as she didn't know what to do. So having to repeat my story through the advisor to another person who also seemed unsure as what to do, she took details of my driving licence to prove I was who I said I was and was told to go home and wait for someone to call. The following day (five days after the fraudulent transactions) I received a letter informing me that my account had been frozen due to suspicious transactions. I was instructed to call them (the fraud department) to discuss. I called the number on the letter only to find I was being put through to some techie in Belfast! He listened to my story again and put me on hold while he spoke to the fraud department. The fraud department refused to talk to me on the phone and insisted I go into the branch with photo id to sort it out! I said that I had already done that the previous day, but they had no record of me doing that. It took me 10 minutes to get to the branch, I spoke to the same person I had spoken to the previous day who was just as confused as I was. She spoke to the same person she had spoken to the day before who seemed to have forgotten that the conversation had happened. I was, again, instructed to go home and await a phone call. My account would be closed and a new one opened. Within an hour of arriving home I had a call to tell me that my account would be closed and they would open a new one and transfer all my direct debits, oh and the money taken from my account had been repaid, phew! So two weeks since the fraudulent transactions had occurred I still can't access my money, its pay day today, the banks will not be open again until next Tuesday, so I won't be able to draw any money or pay any bills until then at least!

Can anyone recommend another bank?

Sue Santander for damages.