Fitted wardrobe problem

jump82

Hi

I'm having problems with Starplan. We purchased fitted wardrobes, and the fitter has been and gone and left us with wardrobes we are not happy with.

Everytime we call them, they ignored our calls or flogged us off to shut us up for a few days. There is a massive gap at the back of the bedside cabinet, they didn't stick to the plan, and panels are already becoming loose.

Spoke to the manager today and he is no better then the sales people. Was not willing to answer the questions put forward to him and was unhelpful and rude.

We had the wardrobes fitted at the beginning of the month and have to wait till the end of next month to get someone out to look at it. Legally I do not know where I stand as we start paying the monthly installments next month and I do not want to pay anything until they habe sorted out the mistakes.

Not sure what to do

bingo_bango

Two issues here.

One is the workmanship, which will be covered by The Supply of Goods and Services Act 1982 (as will the cabinets). This Act states that the goods should conform to the requirement in Sale of Goods Act, and the workmanship should be satisfactory. If you have issues, take it up with the fitter (which you have done), and if that fails you may be able to have someone else repair the initial work and then claim those costs back, through small claims court if necessary.

The second issue is that you have monthly payments. This must mean that you have a credit agreement with a separate finance provider. As it is likely that the goods cost more than £100, then S.75 of the Consumer Credit Act will apply. This means that the finance provider is joint and severally liable for the contract. Any breach of contract can be pursued against either the retailer, the finance provider, or both. I suggest you write to the finance provider now to inform them that there is a dispute, and asking them to resolve the issue in a timely fashion.

As mentioned above, this thread is a discussion of consumer rights, not an advice thread. For a more detailed response to your specific query, I suggest you open a thread of your own.

jump82

Thanks for your advice. Sorry about not opening a new post.

jump82

Hi

I'm having problems with Starplan. We purchased fitted wardrobes, and the fitter has been and gone and left us with wardrobes we are not happy with.

Everytime we call them, they ignored our calls or flogged us off to shut us up for a few days. There is a massive gap at the back of the bedside cabinet, they didn't stick to the plan, and panels are already becoming loose.

Spoke to the manager today and he is no better then the sales people. Was not willing to answer the questions put forward to him and was unhelpful and rude.

We had the wardrobes fitted at the beginning of the month and have to wait till the end of next month to get someone out to look at it. Legally I do not know where I stand as we start paying the monthly installments next month and I do not want to pay anything until they have sorted out the mistakes.

Not sure what to do...