Natwest withdrawing my debit card!?

stitchly

Received this letter from Natwest on Monday:

I am concerned by the number of transactions on your account that you do not have sufficient funds available to meet.

These items have been paid by us because they were supported by a cheque guarantee or Maestro card.However, there were either insufficient funds in your account or your overdraft facility was insufficient to meet the payments.

As a result,your unarranged borrowing has reached a level which is unacceptable,and I have no choice but to withdraw your right to use these cards.

It goes on about sending back the card within 7 working days or they will charge me £125!
My account is a basic Step account and I dont have an overdraft and cant use the card unless there is money in my account.
A direct debit has been paid by them this month putting my account into the red by around £70 and not due to card usage!
I have written them a letter stating these points and asking them to reconsider there decision.

Has anyone this happened to anyone else,and if so what was the outcome?

stitchly

Venusflytrap wrote: »

It is your responsibility to ensure you have sufficient cleared funds to meet payments, esp. when you do not have the cushion of an OD.

Reconsider based on what? That you didn't monitor your DDs and ensure you could afford to pay them?

Fair enough about the DD my fault but they didnt have to pay it.Plus I will get charged for that.

I asked them to reconsider on the basis that my account since opening around three years ago has a regular income into it and it has on the whole been fairly well managed by myself.

zppp

The card is bank property, so if a request is made by them for you to return the card, you must do so on request.

Venusflytrap

stitchly wrote: »

I asked them to reconsider on the basis that my account since opening around three years ago has a regular income into it and it has on the whole been fairly well managed by myself.

They may well do from this view point if this is the first default of it's sort. Is it?

chambta

stitchly wrote: »

Received this letter from Natwest on Monday:

I am concerned by the number of transactions on your account that you do not have sufficient funds available to meet.

These items have been paid by us because they were supported by a cheque guarantee or Maestro card.However, there were either insufficient funds in your account or your overdraft facility was insufficient to meet the payments.

As a result,your unarranged borrowing has reached a level which is unacceptable,and I have no choice but to withdraw your right to use these cards.

It goes on about sending back the card within 7 working days or they will charge me £125!
My account is a basic Step account and I dont have an overdraft and cant use the card unless there is money in my account.
A direct debit has been paid by them this month putting my account into the red by around £70 and not due to card usage!
I have written them a letter stating these points and asking them to reconsider there decision.

Has anyone this happened to anyone else,and if so what was the outcome?

That isn't necessarily true. How has your account gone overdrawn otherwise?

jonesMUFCforever

The bank would not withdraw the card for a first offence.

brian_723

stitchly wrote: »

Fair enough about the DD my fault but they didnt have to pay it.Plus I will get charged for that.

I asked them to reconsider on the basis that my account since opening around three years ago has a regular income into it and it has on the whole been fairly well managed by myself.

Which is it, either been well managed or it has not ?

If you have missed other payments then you can understand their point .They had no choice but to pay the DD as that is an obligation of the scheme .The DD may not be related to your card but they do not want to risk having to be guaranteeing any cheques that you may not be able to pay in the future .I can see the banks point ,but you could go in and try and talk to them .

stitchly

brian_723 wrote: »

Which is it, either been well managed or it has not ?

If you have missed other payments then you can understand their point .They had no choice but to pay the DD as that is an obligation of the scheme .The DD may not be related to your card but they do not want to risk having to be guaranteeing any cheques that you may not be able to pay in the future .I can see the banks point ,but you could go in and try and talk to them .

Direct Debits can be refused they dont have to pay them.
I have maybe over three or so years had one d/d paid when there was not enough funds in my account and was charged a fee and that was that!
Every month my pay goes into the account and I would have thought that should count for something but maybe not.
One other thing I dont have a cheque book.

I have written to them and if I dont get a reply or they dont change there decision I will return there card and use my other account with the Halifax.

brian_723

The bank has to pay the direct debit as that is the point of the scheme and this is why many companies give discounts for paying by direct debit .You are free to instruct the bank to cancel your direct debit, but you may be breaking contracts with companies you have signed up with but the bank can cancel the direct debi for you with your say so .

rb10

brian_723 wrote: »

The bank has to pay the direct debit as that is the point of the scheme and this is why many companies give discounts for paying by direct debit .

No, as stitchly said, the bank does not have to pay a direct debit if there are unsufficient funds.

Companies give DD discounts because it is cheaper for them to process payments collected by DD than by other methods.

This is all going off-topic from the original thread though.

stitchly

brian_723 wrote: »

The bank has to pay the direct debit as that is the point of the scheme and this is why many companies give discounts for paying by direct debit .You are free to instruct the bank to cancel your direct debit, but you may be breaking contracts with companies you have signed up with but the bank can cancel the direct debi for you with your say so .

I think you'll find thats wrong! No bank has to pay anything that they dont want to.