Credit Card Refund on counterfeit products??

myright

Hi Guys

i bought 15 items of a merchant form china over a space of 6 months with My CAPITAL ONE Credit card and HSBC Visa Debt card.

However 2 items got seized last week via customs. They wrote to me and informed me that these products were counterfeits, which I WAS NOT aware off, as the website sold them as Genuine. Even a letter from the Trademark owner informed me that the items were fake.

I teried contacting the supplier from China and they said they could only give me 75% refund on the seized products. No More.

I am opening a dispute with The Credit card companies. Is there a realistic chance that I will get a refund or not?

chanz4

if over £100 yes

myright

Ive spent like over a grand and some go back to october time. Will I be able to claim against all of them. Would the CC just take the money back from their bank account? or how does it work?

Also the other products I ordered back then I dont have anymore as I have used them. So would I need to send them back?

YorkshireBoy

chanz4 wrote: »

if over £100 yes

For section 75 yes, but Mastercard & Visa chargeback has no such monetary restriction.

YorkshireBoy

myright wrote: »

some go back to october time.

You may find there's a 120 day clause on any Visa debit chargeback claim.

jonesMUFCforever

What have you bought?
What did you pay and is this a reasonable comparison with genuine prices.

myright

I bought boots.

They were for family members and friends, The price was £60 and I think you can get them for about £100- £120 from some shops.

chattychappy

jonesMUFCforever wrote: »

What did you pay and is this a reasonable comparison with genuine prices.

Perhaps the OP should have realised, but it still wouldn't stop a s75 claim.

Personally I think this s75 thing is getting a bit ridiculous. I'm sure in 1974 it was fine when a lot of consumer credit really did arise from a close relationship between lender and merchant.

But in 2011 and the world of internationally accepted credit cards it has become an overused insurance policy which we all have to pay for one way or another.

I do feel sorry for the OP, but really if you choose to import from China rather than pay more to buy from a local shop then this is a risk.

Anyway, for now at least, you are covered. Hopefully your CC will be able to recover via the network from the merchant.

bengal-stripe

myright wrote: »

......i bought 15 items of a merchant form china over a space of 6 months....

myright wrote: »

Ive spent like over a grand......

myright wrote: »

.....I bought boots......They were for family members and friends.

Surely after the first pair (of UGG boots, I presume) you should have identified them as fakes. If they were so well-made, that there was perceivable difference between the real and the fake ones, what difference does it make?

But no, you continued to buy and to buy, supplying 'family and friends' with dodgy merchandise (why didn't they buy themselves). Or could you have had a 'nice little earner' on eBay?

Return all those fake boots to Customs and Excise for destruction, then ask for your money back. Otherwise ‘family and friends’ might feel you have scammed them.

Here is the evidence:

http://forums.moneysavingexpert.com/showpost.php?p=41369594&postcount=10

meer53

There is a chargeback right through Visa that can be used when goods are not received. You might be able to get your card issuer to use this for the last 2 pairs which have been seized by customs but as for all the others, you've accepted them and used them so your card issuer won't be able to help you. They might also be a bit suspicious about the amount you've bought. I'm sure you realised from the first pair that these were counterfeit goods, UGGS don't come from suppliers in China, most card issuers are aware of this and they might ask you lots of questions about why you carried on buying them. You have been extremely lucky to be able to speak to your supplier in China, if i were you, i'd accept what they've offered you.