HSBC Fraud Investigation Process

DCFC79

worried2011 wrote: »

Hi there, My other half visited this bar, and it is a gentlemens club. he put his card behind the bar as he had clients with him and all in all he had £5500! in 4 different transcations taken from his card. this happened on the same date as the original poster. Barclays have refused to refund it as they think it was unlikely to be fraud as they do not believe that his pin could have been seen...!!! where they there! no think not. What should I do , I know it is 2 years on but i have only just found out that they did not refund it as I was cleaning someof my other halfs letters up..HELP!!! what can we do?:eek: he only authorised 1 payment at the beginning and 1 at the end.

I know it doesn't help but you should never let the card out of your sight/leave it behind the bar.

worried2011

DCFC79 wrote: »

I know it doesn't help but you should never let the card out of your sight/leave it behind the bar.

Yep!I know that, however he is too trusting however, I doubt he will ever do it again after this.:mad:

I have spoken woth the police and he can still report this to the fraud squad. I have also seen that there is a review on viewlondon about this bar and someone else also had this done but they were unable to get take any money.

I will get him to make a formal complaint again and also to the Financial Ombudsman Service, however I am trying to find more cases like this to support my partners claim!

All the police can do is log it and when there are enough of these cases they can look into it......:(

meer53

worried2011 wrote: »

Yep!I know that, however he is too trusting however, I doubt he will ever do it again after this.:mad:

I have spoken woth the police and he can still report this to the fraud squad. I have also seen that there is a review on viewlondon about this bar and someone else also had this done but they were unable to get take any money.

I will get him to make a formal complaint again and also to the Financial Ombudsman Service, however I am trying to find more cases like this to support my partners claim!

All the police can do is log it and when there are enough of these cases they can look into it......:(

This post is 2 years old.

dalesrider

worried2011 wrote: »

I know it is 2 years on but i have only just found out that they did not refund it as I was cleaning someof my other halfs letters up..HELP!!! what can we do?:eek: he only authorised 1 payment at the beginning and 1 at the end.

I think that you will find that FOS will not do anything now.

They have a view that after 13 months, on some matters. That you have to take responsibility.

Its taken 2 years to realise that you were not refunded....:eek: