Royal Mail Online Postage will not work for me

headache5678

Since UK postage rates increased on 4th April 2011, I have been unable to use the Royal Mail Online Postage system. When I click the Royal Mail "Buy Online [postage] Now" icon, I get an error message "Sorry.. the page that you have requested cannot be found..."

I have seen some comments that the sytem will, allegedly, not work with some browsers e.g. Opera. As I recently upgraded to Internet Explorer 9, I also tried to access the relevant web site using IE8 and IE7 on other PCs. I got nowhere.

The Royal Mial web enquiry people tell me "there is no problem with our system".

Has anyone else had this problem and, perhaps overcome it ?

custardy

where do you get the error?
seems to work for me

headache5678

Dear Custardy,
Thank you for your reply.
Well the main Royal Mail Online postage site,I get to via this link --> http://www2.royalmail.com/discounts-payment/online-postage
When the page loads I click on "Buy Online Postage", then I get this "Sorrry.." error message->
http://www2.royalmail.com/portal/rm/product1?catId=400054&mediaId=84700757

Maybe I am using an old link ?

custardy

its the link
if you click "buy 1st class postage"

http://www.royalmail.com/portal/rm/olpui;jsessionid=31VUSFIXZWDGCFB2IGFEPLQUHRAYWQ2K;jsessionid=31VUSFIXZWDGCFB2IGFEPLQUHRAYWQ2K?catId=97200765&service=FirstAndSecondClass&pageId=olpui_rm_service_finder&createNewPostage=3&olpuiJourneyType=knowMyServiceJourney&off=off&on=on&gear=olpui

so you can tell them their link is broken

headache5678

Excellent Custardy - yes the 1st / 2nd class (which is what I wanted) works 100% OK and, indeed the link to "Buy Online Postage is broken. I will advise them. Thank you

alien1234

It works perfectly still on my side