Lost tickets in the post - Can I claim back on my Credit Card???

Robbie07

Hi all,

I purchased two tickets for the horse racing on my credit card back in January for the upcoming Bet365 Gold Cup day on Sat 23rd April. The tickets have not arrived and the response I had from The Jockey Club is that I choose Standard Mail, so they were sent at my own risk. Therefore they cannot replace/cancel and if I want to buy more tickets there are plenty left!!!

The tickets were for the Premier Enclosure and cost £75.00.

They said that they sent them out on the 1st Feb, even though the booking confirmation clearly states that they wouldn't be sent out until March for any meeting in April onwards.

Do I have a leg to stand on? Can I claim back on my Credit Card? Does anyone have any advice?

Many thanks,

Rob

P.S. Apologies if this is posted in the wrong section

themull1

Why didnt you get them sent registered? ask your credit card if you're covered.

McKneff

section 75 only covers items over £100,

Not a lot you can do really, cant understand why you didnt have them sent registered, you wouldnt dream of sending 75£ in cash in the post would you. Sorry, bet you could kick yourself now.

meer53

Your card issuer can action a chargeback for non receipt of the tickets, doesn't matter how much they were, contact them.

Rupert_Bear

There is only one service that tickets should be sent by and that is Royal Mail Special delivery and if tickets get lost you are covered. No help now but something to bear in mind for the future.