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EON -> British Gas limbo
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grumpycrab
Posts: 5,027 Forumite
in Energy
Hi, provided meter reads to my new supplier (BG) a week ago; BG say they passed the readings on to EON; EON say they haven't received any readings from BG.
Does anybody know what the procedure is here? Can I demand a final bill from EON or will they only do that when they receive the readings from BG? Thanks.
Does anybody know what the procedure is here? Can I demand a final bill from EON or will they only do that when they receive the readings from BG? Thanks.
If you put your general location in your Profile, somebody here may be able to come and help you.
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irc the churn process (moving from one supplier to another) may take as long as 6 weeks.0
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Hi grumpycrab,
You may just need to give this a bit longer as the readings that BG have sent need to be verified by third party companies (data collectors) before E.ON can use them to produce a final bill.
E.ON will need to receive the readings, to enable them to produce an accurate final bill.
Helena
“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
My switch got caught up in the verification process and lost a few weeks so, as others have posted, you need to wait it out a bit longer but it will be okay. It took 6-8 weeks for me because of this verification bit.0
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6-8 weeks? Blimey. I'll try and foget about it then...Hi grumpycrab,
You may just need to give this a bit longer as the readings that BG have sent need to be verified by third party companies (data collectors) before E.ON can use them to produce a final bill...If you put your general location in your Profile, somebody here may be able to come and help you.0 -
yes mines been around 7 weeks now so just hang on a bit, i was told in my emails that it would take this long though so not to concernednow proud mum to 3 handsome boys :j latest one born 10/10/11:j0
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