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EON -> British Gas limbo
grumpycrab
Posts: 5,031 Forumite
in Energy
Hi, provided meter reads to my new supplier (BG) a week ago; BG say they passed the readings on to EON; EON say they haven't received any readings from BG.
Does anybody know what the procedure is here? Can I demand a final bill from EON or will they only do that when they receive the readings from BG? Thanks.
Does anybody know what the procedure is here? Can I demand a final bill from EON or will they only do that when they receive the readings from BG? Thanks.
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Comments
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irc the churn process (moving from one supplier to another) may take as long as 6 weeks.0
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Hi grumpycrab,
You may just need to give this a bit longer as the readings that BG have sent need to be verified by third party companies (data collectors) before E.ON can use them to produce a final bill.
E.ON will need to receive the readings, to enable them to produce an accurate final bill.
Helena
“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
My switch got caught up in the verification process and lost a few weeks so, as others have posted, you need to wait it out a bit longer but it will be okay. It took 6-8 weeks for me because of this verification bit.0
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6-8 weeks? Blimey. I'll try and foget about it then...Hi grumpycrab,
You may just need to give this a bit longer as the readings that BG have sent need to be verified by third party companies (data collectors) before E.ON can use them to produce a final bill...0 -
yes mines been around 7 weeks now so just hang on a bit, i was told in my emails that it would take this long though so not to concernednow proud mum to 3 handsome boys :j latest one born 10/10/11:j0
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