Buying a new car

scootar

Hi all, I am buying our first ever new car, and I've got some questions about the process that I was hoping people with more experience might be able to help me with!

The car is brand new but in store at the dealers (we wanted it quick), but they are charging us a standard delivery charge of over £400. Is this normal? If we had ordered the car and VW delivered it then fine, but it was already there!

The price is so deliberately confusing. They've given us discounts off stuff, but they have to list it as full price and then take it off elsewhere... this makes it difficult to know whether it actually coming off, or whether they've basically just kept the discount off the car the same and thus we're not actually getting a discount...

Other things include they are charging us £230 for a protection pack. We had been told it was included, and they say it is just listed on the bill to pay that department and it is the price. Another issue is that on the VW website this is listed as £225 fitted...

Any thoughts?

Cheers,

Scoot

harveybobbles

The 400 charge will be the cost involved inb getting it from where ever it is i the UK to your VW dealer.

liam8282

I don't get it?

Have you agree a price say £10,000 and you are paying that price?

What difference does it make how they spread the discount over the bill?

scootar

The issue is that they said we would get the car for x amount. They said we'd get the bits for say 500 instead of 700 but it would appear as 700 and they'd take the 200 away elsewhere. I can't see where they took the £200 off as the full cash price is still listed as x and not x-200...

I just spoke with them, the transport cost is built into the price automatically. I guess they will turn around and say the delivery price was really £200 more and they took the other money away there. However, there is no way of knowing exactly what they did as it is not transparent what they were charging in the first place...

liam8282

If you have agreed the price of say x amount plus £500 for extras, then that is the price you should pay.

If what they have actually meant is you can have the car for x amount plus extras for £500, but there are then other charges on top (which you have not accounted for).

If you are not happy or the price has changed, talk to them again and tell them you will walk away as it is not the price you had agreed.

I am pretty sure they will come to some sort of arrangement for the sake of losing a sale over £200.