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VANQUIS - Scam or poor service?

Eh999 · 2011-04-11 23:24:20

I am in the process of moving house at present. As part of this, I called Vanquis earlier to change the billing address of my card. They told me it was not possible to change billing address until mid May due to a change in their system. When I questioned who would take responsibility for any fraud committed as a result of…

Comments

NekoZombie Posts: 1,664 Forumite

13 April 2011 at 3:26PM edited 11 March 2024 at 9:49AM

[Deleted User] wrote:

Sounds unusual to me. I changed my address over the phone with Vanquis a few months ago and was not asked to provide any evidence. Always use the free number to call them: 0800 781 6314.

Did you try to change anything else at the same time though? OP changed the password on their account because they couldn't remember, and then wanted to change the address on the account. I can see why Vanquis said no without further I.D....

BCSC Member 70:j
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