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VANQUIS - Scam or poor service?

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  • NekoZombie
    NekoZombie Posts: 1,664 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    edited 11 March 2024 at 9:49AM
    Sounds unusual to me. I changed my address over the phone with Vanquis a few months ago and was not asked to provide any evidence. Always use the free number to call them: 0800 781 6314.

    Did you try to change anything else at the same time though? OP changed the password on their account because they couldn't remember, and then wanted to change the address on the account. I can see why Vanquis said no without further I.D....
    BCSC Member 70:j
    .
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