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Refusing to provide service and Refusing to refund

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  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    the_ghost wrote: »
    I paid £119 for a course of 6 treatments. The treatment should have lasted between 1 and 2 hours. Mine lasted 25 minutes. 3 weeks later when the treated hair had shed it was obvious they had missed around half the area.

    Today they have offered me a refund of £78. They have deducted £25 for the patch test and then 1/6th of the remainder.

    They also want to pay by cheque when I paid by card.

    Should I continue to push for a full refund?

    Twenty-five pounds for a patch test is very extreme, but you have weigh up the benefits against the effort.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
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