cash machine that are not Link

JacquelineC_2

My OH is having problems unlocking his Capital One CC. He has been told to go to a machine that is not link and has tried all the main bank machines eg Barclays, HSBC, RBC etc with no avail. Capital One has said these are all link but do not give any information as to what one he should try. Can anyone help.

SnowTiger

JacquelineC wrote: »

My OH is having problems unlocking his Capital One CC. He has been told to go to a machine that is not link and has tried all the main bank machines eg Barclays, HSBC, RBC etc with no avail. Capital One has said these are all link but do not give any information as to what one he should try. Can anyone help.

I don't understand what you mean by "unlocking" the card.

I suggest calling Capital One again for some clarification.

EarthBoy

I think all ATMs in the UK are in the Link network. I can't think of any that aren't, and if they do exist they must be very few and far between.

I presume that you have locked your card because you've input the wrong PIN too many times? The Capital One website gives these instructions:

"What happens if I type in my PIN incorrectly?



For security reasons you have a limited number of unsuccessful PIN entries before your credit card becomes locked. If your card becomes locked:

• Find a MasterCard or Visa cash machine, insert your credit card and enter your PIN correctly.
• Select 'Other Services'
• Select 'PIN Services'
• Select 'Unlock PIN'.

You will be then be able to use your credit card again. If you have forgotten your PIN, please sign in to your Online Account and send us a Secure Message and we'll send you out a reminder."


Most ATMs, certainly those from the big banks, will be Mastercard and Visa ATMs, as well as Link. It's quite possible for them to belong to several networks, so you shouldn't have any trouble finding an ATM to unlock your PIN.