increasing charges for gas/electricity

thegirlfriend

hi! Can anybody tell me please if a gas/electricity supplier must write first if increasing its charges and if an objection to that letter prompts the price to remain fixed. thank you.

withabix

In terms of cancelling increases, that just isn't going to happen. Otherwise we would all be on very cheap gas and electricity.

You are thinking of credit cards and the situation for existing debt when the lender increases the APR.

spiro

They have to tell you within 90 days of the increase (due to be cut to 30 days). You can reject the increase but only by saying you are going to change supplier which you must then do straight away.

KimYeovil

spiro wrote: »

They have to tell you within 90 days after the date of the increase (due to be changed to 30 days before.) You can reject the increase but only by saying you are going to change supplier which you must then do straight away.

Clarified first sentence a bit.

spiro

KimYeovil wrote: »

Clarified first sentence a bit.

My understanding is that OFGEM review of the market is changing the rules on suppliers telling customer about price increases and the rules are changing from 90 to 30 days.

KimYeovil

spiro wrote: »

My understanding is that OFGEM review of the market is changing the rules on suppliers telling customer about price increases and the rules are changing from 90 to 30 days.

I am pretty sure they are changing to 30 days advance notice of an increase rather than decreasing the after-the-fact period from 90 to 30 days. I could be wrong, though. Or not.