Btbroadband anytime

mountainviews

I have just signed up to btbroadband with anytime calls but have now been told I did not sign up to the 3 months free, I have made several calls and they have partially sorted it out, but not entirely, I have just received a bill as follows:-
Broadband and Calls
31 Mar - 13 May 11
This is the cost of your Package at £16.00 a month, charged in advance from
31 Mar 2011 to 13 May 2011. This gives you:

• Calling Plan Unlimited Anytime Plan
• Broadband BT Total Broadband Option 1

If you want to add TV, try one of our Broadband, TV and Calls packages total due £23.23

and a credit note for £ 48.00 for the 'corrected' 3 months free, but if you take it away from the charge above it only leaves me with £24.77, I should not have been charged for the broadband anytime package in the first place if it was free for 3 months, could the BTRep please sort this out for me??????????




thanks

mountainviews

I have also emailed the BTRepresentative using the form as suggested on this site but no reply so far

mountainviews

Just been telephoned by BT and they have sorted out my problem, hooray, and thanks!