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Moda in Pelle
donnap83
Posts: 540 Forumite
Big thumbs up to the customer services team @ head office.
Bought a pair of toe post flats from them early last year. A fault developed so I called up and the woman found me the last pair in my size as a replacement. Fast forward to today. Walking to work this morning, I caught the front of the sandal on a raised paving stone, lurched forward and the toe post ripped out. Gutted. Ripped my toes to pieces as well.
Call the CS up again in the hopes that they might be able to repair them, after explaining what happened, the woman said she remembered my from last summer, and that she would see if they still had a pair to send me as a replacement. Failing that, they would replace my broken pair with a brand me design! How great is that?
They're really gone above and beyond for essentually a pair shoes. She's so helpful on both occasions, a real credit to customer services!!!!!!
Bought a pair of toe post flats from them early last year. A fault developed so I called up and the woman found me the last pair in my size as a replacement. Fast forward to today. Walking to work this morning, I caught the front of the sandal on a raised paving stone, lurched forward and the toe post ripped out. Gutted. Ripped my toes to pieces as well.
Call the CS up again in the hopes that they might be able to repair them, after explaining what happened, the woman said she remembered my from last summer, and that she would see if they still had a pair to send me as a replacement. Failing that, they would replace my broken pair with a brand me design! How great is that?
They're really gone above and beyond for essentually a pair shoes. She's so helpful on both occasions, a real credit to customer services!!!!!!
:oGetting married 23rd June 2012!!:o
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