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is this legal?
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sunshinexx
Posts: 2 Newbie
in Energy
My sister is being charged for NOT USING ENOUGH gas each quarter.
When she phoned to ask about it they said that it was a "recalibration fee" and she would be better off leaving her gas on so she didn't fall below the required amount.
What does this really mean & is it legal?
She is with British Gas xx:mad:
When she phoned to ask about it they said that it was a "recalibration fee" and she would be better off leaving her gas on so she didn't fall below the required amount.
What does this really mean & is it legal?
She is with British Gas xx:mad:
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Comments
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I know there is a top end for a domestic supply but have not heard of this. If she is such a low user then she should switch to Ebico and her bills should be more than halved.0
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I think it may depend on her tariff. 2-tier tariffs have the standing charge built into the unit price and if she is on one of these and is not using all her tier 1 then maybe this is the issue.
I would query this fee and ask them to show her were it is in her T&Cs.IT Consultant in the utilities industry specialising in the retail electricity market.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).0
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