How do I get CSA to pay me what I'm owed?

emsywoo123

flutterby_lil wrote: »

lol - yeah I agree and get your point, it is better than nothing, but I personally could not be bothered....

All depends how you look at it........for arguments sake, if the OP got the £5 pw from birth til the child was 16, that would be £4,160. Worth bothering now!?

jetta_wales

emsywoo123 wrote: »

All depends how you look at it........for arguments sake, if the OP got the £5 pw from birth til the child was 16, that would be £4,160. Worth bothering now!?

Plus if it's already happened twice then he's got no reason to think it couldn't happen again. Could be a bigger problem and happening to other people too.

It needs to be gotten to the bottom of, absolutely.

bridgend_girl

complain directly using the e-mail link on there website and point out that you have been inconvenienced financially and time wise. It won't cost you a fortune in phone calls then. Include a contact number and you will get a call from the complaints team. Once you complain things move quite quickly i have found - especially if you state that unless you get the problem resolve within say 7 working days you will be contacting your MP. You may even get a small (£30) award of an ex-gratia payment to compensate you for their incompetence .

so far i have had 2 of these payments and more importantly my case was boosted up the system and the missing payments chased up.


good luck

also make a note of each person you speak to - the csa system is terrible but the individual staff usually do care and try their best.