help can tesco do this

helliems

I know this isn't a grab it but I know you will know the answer.
I was at the clearance section of section and got a double bedding set. There was no price on it, so I took it to customer service it scanned at 75p but they refused to sell it. I then spook to a team leader who went straight over to sort it out only for her to say it was a discontinued item and I couldnt have it!! I say how can it be discontinued it scanned at a price. I even went on to say to her that if I had gone to the self service I would of got it at that price she still refused to sell me it !:mad:

CynicalScotsman

Yes, they don't have to sell you anything if they don't want to.

balletshoes

yes, i'm afraid they can refuse to sell you a discontinued item - it would be a completely different story if you had already bought and paid for it - but before sale, yes, they can take it off sale.

helliems

thanks I can't believe it though !

ovoreo

I understood that if they refuse to sell you an item then they must remove all identifcal items too? I was told this by an ex-retail store manager so I like to think it's correct. I believe there is a minimum period they must remove stock for too. Hmmmm. Anybody know if that is true?

finky_2

You should have gone back and seen if there was another one and like you say just put that through the self service!!!! I had this before with a tshirt for my son it had no label only a reduced ticket down to 10p and yet when i went to pay for it they refused to sell it ggrrrrrr, very frustrating.

ALILYN

I f I was You I would write or phone the Tesco Head office and complain. I know I have done this. Good Luck.

Derek_Duval

The staff probably wanted it for themselves.

Antispam

So you know its not the right places yet you still post this.

Unbelievable

bill_the_bus

Dont bother writing to H/O. I had this problem over a double priced item, had 2 tickets on shelf edging for same item. As i asked how much it was i was told the higher (correct) price. A debate ensued (am a former retail manager) but was correctly told as i had not purchased the item i had no rights. I took photographs of the item, shelf edging etc and forwarded on to H/O thinking i would at least get an apology and got short shrift and quoted legal rights etc.

Now, i dont ask, i purchase and then argue with customer service desk.

NaughtyAngel2007

back off people , some of you are so rude sometimes.

i would write a email , what you got to loose ? and you might even end up with a sorry and voucher.

hth and ignore the boneheads on here , everywhere you go you find a few