Tiscali Broadband intermittant connection

westie666

Hopefully someone can answer this...

I have been haveing problems from about day1 of having Tiscali Broadband.

I can startup the computer, do what I need to do. But if I leave it connected idle for more than about 1.5 hours, I appear to go link dead.
The lights on the modem are ok, icon tells me that I am connected, but no web pages, not outlook email, not able to ping anything.

Has anyone else had this issue with Tiscali, if so how did you fix this.

P.S Changing providor cant be done for at least 6 months :mad:

Rgds
W666

esuhl

I had terrible problems when I joined Tiscali - mainly due to incompetent customer service and technical support, but the modem was also faulty.

Are you able to try using a router or alternative modem?

alwin

I had similar problems with Tiscali broadband, and spent hours speaking to the helpline. Eventually I persuaded Tiscali to refer the problem to BT, and the problem turned out to be with the BT line.

Keep at Tiscali and try to get them to escalate the matter.

westie666

esuhl, I have stied a different modem and router, and they cannot sync with the broadband signal.

Alwin, I have not contacted Tiscali about this, just recently it seend to be getting worse.

Rgds
W666