Bank wont stop unauthorised payment??

[Deleted User]

bellabear wrote: »

So I take it these were both debit cards? So frustrating as I'd like to think I'm really wary of giving out information, phishing scams etc, I'm just worried they might say that they can't prove that its fraud and try and take the money back off me? (I know I definitely havn't spent it and that I havn't been silly with my info) but still concerned

was a debit card yes
they could take it back if retailer proves you purchased it
e.g. i had fraud on a retailer in the US and i disputed it and won due to ip addresses not matching at the time

jezzaruni

The loan company in question had agreed via their debt recovery arm to the DMP terms and since October last year I have received no communication from them in any way shape or form. Learned today that they have now parted company with the debt firm they were using, and that within a week of my contacting them. Something stinks is my gut feeling.

bellabear_2

Thank you for all the responses on this, money still hasn't been collected but still showing as pending, really hope it drops off without being collected in the next few days, keeping fingers crossed x

bellabear_2

Just wanted to give an update...

Called the bank again today to see if transactions were still pending...they were. Spoke to an advisor to see if they could give me any more information, they basically tried to sell me the upgraded account as they would have been able to help me more with this :mad: Called the complaints department, 10minutes later the pending transactions were removed! Not happy that they could have just done this in the first place but relieved anyway!

Thank you for previous replies x

Azrael_1701

By the way, even if pending debit card payments are removed, the authorization code is still valid, and the retailer can still come in and claim the payment if they wish to do so. There is no way to in-validate the authorization code.

tach_2

**Deleted post as no reply**

DeeMarie89

AFAIK, the best bank with regards to fraud is, surprisingly, Santander.
I have banked with Lloyds, Natwest and RBS, and unfortunately, with regards to fraud, they all told me that I had to wait the 5 or so days for these transactions to clear before they could refund them. Lloyds could not even tell me who the payments had been made to until it cleared, just the amounts.
Santander, however, are fab. My husband banks with them, and when he had his card skimmed, the bank informed him immediately who the payments pending were made to, and when my husband confirmed that the transactions were fraudulent, the bank immediately stopped them. Very handy, as we were standing in Asda with two trolley's full of food etc for our wedding the following day!
I find it a little bit pants that most banks won't bother helping until the transactions are clear. It bothers me that my bank don't know who my payments are being made to until the funds are taken. The least I expect from my bank is that!

dunstonh

I have banked with Lloyds, Natwest and RBS, and unfortunately, with regards to fraud, they all told me that I had to wait the 5 or so days for these transactions to clear before they could refund them

I had a couple of fraudulent transactions on a debit card last year and Lloyds refunded them the same day, cancelled the card and got me a new one out a few days later.

If you have managed to have fraudulent transactions from 4 banks then chances are the banks are doubting you if they are making you wait. You have to be culpable in some way to have that many fraudulent transactions.

I find it a little bit pants that most banks won't bother helping until the transactions are clear.

If they only have an earmark and the transaction hasnt arrived, then how do they know its dodgy or not? For all they know the retailer may have typed a transaction in error and corrected it themselves.

It bothers me that my bank don't know who my payments are being made to until the funds are taken.

Why does it bother you? Did it bother you when you wrote a cheque out in the past and the bank didnt know the payee until it arrived? If someone got hold of your cheque book and started issuing cheques, the bank wouldnt know until they arrived back at the branch. So, why should a debit card be any different?

pmduk

dunstonh wrote: »

Why does it bother you? Did it bother you when you wrote a cheque out in the past and the bank didnt know the payee until it arrived? If someone got hold of your cheque book and started issuing cheques, the bank wouldnt know until they arrived back at the branch. So, why should a debit card be any different?

It's the anonymity of earmarking that irks many people. All of a sudden money is not available to you, and nobody can/will tell you who is responsible. It may be sensible for people to have a buffer in their account, but for many that just isn't feasible.

Your point about cheques is irrelevant, as soon as a cheque is debited from your account the payee is known.

dunstonh

Your point about cheques is irrelevant, as soon as a cheque is debited from your account the payee is known.

Same as a debit card then.