Over Charges by nursery... Totalling £900

kelloggs36

Tell them you want the full amount you have been overpaid and why. Then you can accept a reduced amount, but not less than half!

sassyblue

Yes, if it's £900 they owe get it all, if it was the other way round they'd want your money.

onlyroz

Perhaps they have different tiers of "early starts"? E.g. you've got the flexibility to drop off any time between 7 and 8, whereas others have an arrangement between 7:30 and 8:30? Either way, I think you need to clarify what arrangements are available so that you can make sure you've got a set-up that works for you at a cost you agree with.

It's also very strange that you don't have a contract - I think there are certain things that need to be down on paper, e.g. notice periods, frequency of fee increases etc.

Wicked_witch

If they don't want to give you cash, maybe they could give you a free month of childcare? Or would this cause problems with tax credits etc?

ailuro2

I'd take the £400 as they probably won't give you any more in a lump sum, but I'd try for a reduction in fees over the next five months to make up for the other £500. Tell them you understand it's their error but are willing to let them pay it up.

Get it down in writing what YOU are paying for, and the available times you can drop your kid off at nursery and pick up at...

hellokittygal

The early start charge doesn't make sense to me at all.

I work in a private nursery, we are open from 7am till 6pm.
We have full time sessions, which are 7am till 6pm and there is just the one price whether a child does 7am-6pm or 9am-4pm.

There is then am and pm sessions. These are from 7am-1pm for am and 1.30pm-6pm for pm. The pm session is a little cheaper than the am session as the hours are shorter.

The sessions have to be arranged before the child starts at nursery, e.g if they are going to do full days they will still pay the full day charge even if they do just the am for a day (e.g being picked up at lunch to go on holiday)
However, the am/pm sessions also need to be arranged when they start, but if an am child needs to stay for the pm, they can (as long as there is space) and will just be charged the full day.