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Praise for Twyford bathrooms
sirmarcus
Posts: 1,381 Forumite
I bought a Twyford's Universal Cistern Side lever kit off ebay a few weeks ago. I would have got it from Twyfords directly at http://www.twyfordbathrooms.com/ but they didn't have any in stock.
Unfortunately the universal side lever arrived but wouldn't fit onto my cistern.
I sent an email to Twyford to query how to get it to fit and ask whether the kit was missing a part(s):). They responded back to me to advise that there a few cases where the lever won't fit and I was one of those unlucky individuals. They offered to refund my money (including postage costs) and for me to keep the kit at no cost to me.
Sent my invoice to them and got my money back.
I have also managed to get the lever to fit my cistern; although I did have to buy a couple of cheaps things from screwfix to do this.
Thanks Twyford.:money:
Unfortunately the universal side lever arrived but wouldn't fit onto my cistern.
I sent an email to Twyford to query how to get it to fit and ask whether the kit was missing a part(s):). They responded back to me to advise that there a few cases where the lever won't fit and I was one of those unlucky individuals. They offered to refund my money (including postage costs) and for me to keep the kit at no cost to me.
Sent my invoice to them and got my money back.
I have also managed to get the lever to fit my cistern; although I did have to buy a couple of cheaps things from screwfix to do this.
Thanks Twyford.:money:
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