British Gas Business- Not business but auto changed to business

john_howard_fisher

Hi everyone

Hoping someone can help here please.

I have a house on rent. Tenant left property empty. Auto switched to British Gas Residential from previous tenant (who did not pay not our fault). The property is empty and we have never signed a contract with British Gas Business. We started receiving bills from British Gas Business and British Gas Residential.

Contacted British Gas Business and they said sorry and nulled the electricity invoice. Never heard anything again for eight months. Then bills start coming again for gas this time from British Gas Business. As mentioned no business done at the property.

Phoned / wrote / emailed British Gas Business. No reply. Contacted ombudsman with complaint. Received letter in post today in FAVOUR of British Gas Business!!! :mad::mad::mad:

Basically letter says:
British Gas Business carried out a change of tenancy at the property for August 2008 when it received confirmation that you were responsible for it. Its log notes confirm that it received this from British Gas Residential and supply transferred to it on December 2009. I understand that you not accept any contract with British Gas Business when you became responsible for the premises. This indicates that British Gas Business previously supplied the property. I consider that following your responsibility for the premises, you entered into a deemed contract with British Gas Business for the supply of gas. I am of the opinion that as British Gas Business was the supplier of gas to the property you are responsible for making payment.

You wrote on [date] to British Gas Business and they received correspondence on [date] but I find no evidence that it responded to you. I view this as shortfall in customer service.

Electricity bill they nulled they say we made a mistake.

Following my investigation British Gas Business should-
= apology
= credit £40 to remove admin charge
= confirm in writing credit rating not affected
= provide repayment plan
= provide credit £20 for bad customer service

no mention of replying to email saying we are looking into it after email sent. But waiting three months before next reply and only saying we don't know what bills you are talking about.

WE KNOW THAT:
= There has NEVER been a business here. :mad:
= We have paid Gas / Electric to British Gas Residential unfortunately in cash :mad:
= We did not change our gas / elec to British Gas Business :mad:

they want alot of money for something we have paid for already.

HELP MSE's????????