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Virgin ebilling shenanigans
bazt
Posts: 1 Newbie
in Phones & TV
Just gone to log into my Virgin ebilling account, and I get a page telling me "This part of our site is changing" and asking for some new login details. All well and good until you get to the bottom, and I quote:
We'd like to keep in touch
We'd like to keep in touch with you by email, post and phone about things which we think will interest you. We'd also like to share your information with other Virgin companies so that they can do the same. Just click 'continue' to confirm you are happy for us to do this. If you're happy for your details to be used in this way, tick the box.
Is it me or are those last 2 sentences mutually exclusive? It's clearly not a mistake - the forms on the Virgin website are expertly designed to get you to do what they want you to. So I thought just for a laugh I'd try to talk to someone - just to confirm that by clicking 'continue' (which you have to do to access your account) - I wouldn't be bombarded with loads of spam trying to flog me rubbish TV channels. So... after 15 minutes on hold I get through to a call centre operator on the other side of the world, who eventually assures me, after "talking with his supervisor" that it's only the tick box that matters. We shall see...
For heaven's sake Virgin, it's hard enough to deal with you when there is a genuine problem. Why pull crap like this too - it just confuses and / or annoys people. Or is that what you wanted?
We'd like to keep in touch
We'd like to keep in touch with you by email, post and phone about things which we think will interest you. We'd also like to share your information with other Virgin companies so that they can do the same. Just click 'continue' to confirm you are happy for us to do this. If you're happy for your details to be used in this way, tick the box.
Is it me or are those last 2 sentences mutually exclusive? It's clearly not a mistake - the forms on the Virgin website are expertly designed to get you to do what they want you to. So I thought just for a laugh I'd try to talk to someone - just to confirm that by clicking 'continue' (which you have to do to access your account) - I wouldn't be bombarded with loads of spam trying to flog me rubbish TV channels. So... after 15 minutes on hold I get through to a call centre operator on the other side of the world, who eventually assures me, after "talking with his supervisor" that it's only the tick box that matters. We shall see...
For heaven's sake Virgin, it's hard enough to deal with you when there is a genuine problem. Why pull crap like this too - it just confuses and / or annoys people. Or is that what you wanted?
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