Urgent help with new phone line plesae!

kayl

My husband left me last year, and I have been trying for months to get the Sky tv/phone/broadband account changed to my name. I eventually managed to get the tv changed to my name at the start of the month, but they told me that they couldn't do anything about the phone and broadband until his account was cancelled. He had given them notice, which expired yesterday.
After complaining at the time of transfer of the tv, I had been told that sky would call me on the day this was going to happento arrange for the new account in my name. Needless to say, this did not happen, and at 8pm yesterday, my broadband and phone were cut off. I have been on the phone for most of this morning trying to get this sorted. They have told me that, even though there was a sky line there yesterday, they need to send out an engineer before I can get a line, and the first available slot is 19th April! they will not be able to even talk about broadband until the line is reconnected.
I am absolutely at my wits end. We cannot get mobile reception at my house and so no means of contacting anyone. 2 of my 3 children are students, and immediate and constant access to the internet is crucial to the exams which they are sitting over the next 8 weeks. I just don't know if I'd be any quicker with an other provider. Can anyone help?

balmk

I found the PostOffice very good - phone line was up and running within a day or so, and the internet a few days later.

I joined on a rolling 1 month contract so I can cancel at any time (with a months notice), but to be honest I have found them so good that I havn't wanted to move even though there are cheaper out there.

Give them a ring and see if they can give you some timescales - 0800 092 0514 or apply online (but go via topcashback.co.uk to get some cashback)

kayl

I have called the Post Office and they have said 3 to 4 weeks - obviously it's just me!! They have also said that nobody will be able to do it any quicker
Thanks anyway

macman

Whichever provider you choose, it's BT OR who will provision the line, so it won't make any difference. 3 weeks is fairly typical at present.
Is the line simply stopped, or has it been disconnected?
Your only non-BT OR option is VM cable service (if available).