Problem using email

wadewade

When I am using email (outlook) I am having a slight difficulty. I think the problem is confined to links from email to the internet. They appear blue and underlined as usual but when you click on it you get the message: ‘This operation has been cancelled due to restrictions in effect on this computer. Please consult your system administrator’!

There must be a simple way to get over this but I'm not computer savvy. Can someone assist me please?

m5rcc

It is most likely that your browser’s association has become corrupt in some way.


I found the easiest way to cure this was to ensure the htmlfile registry key was correctly set up:
You will need to open regedit.exe and go to HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command


There should be a string value inside there called (Default) – in most cases it seems the following should work:
“C:\Program Files\Internet Explorer\iexplore.exe” -nohome


Make sure this is correct, close everything down and restart Outlook.


NB. make sure Outlook is completely closed – ie. OUTLOOK.EXE is no longer in task manager.


Microsoft support issue on the matter.

Dave_C_2

For someone who is not computer savvy, not being able to click on an email link could be a good thing at it prevents problem like this.

You should never just blindly click on an email link to the internet.

Just my 2d worth, Dave

wadewade

Thank you both for your advice. I don't know much about computers but have had the dangers of indiscriminate clicking drummed into me so I take your point. I'd still like to have the facility if I can.

One additional clue, it worked perfectly at first and only suddenly developed this quirk, I'm wondering if we clicked on something by mistake that changed the setting? The answer in reply one is a bit scary for a non-computer man, is there any chance I could change it back with a few more clicks!!

m5rcc

wadewade wrote: »

Thank you both for your advice. I don't know much about computers but have had the dangers of indiscriminate clicking drummed into me so I take your point. I'd still like to have the facility if I can.

One additional clue, it worked perfectly at first and only suddenly developed this quirk, I'm wondering if we clicked on something by mistake that changed the setting? The answer in reply one is a bit scary for a non-computer man, is there any chance I could change it back with a few more clicks!!

If you follow the advice, its not too hard

mbrownish

I'd stick with copying and pasting URLs from emails into the browser - then you can see more easily where the link's actually taking you, before you choose to go there. (And if it's a link where you can't copy the URL, you're better off navigating to the site another way anyway.)

wadewade

m5rcc
Thank you for your post. By following the link you provided I found a microsoft page that offered "Fix it for me" - and it worked.