"lost "book amazon

popadom

Some one ordered a book from me on the 14/03/11 i sent on 15/03/11. Apprently the book hasnt arrived.

When i make a refund do i give all of it?

The payer paid 6.30 but i only got 4.34(to cover book and p/p)

Ive not had to do one before so quite confused.

Thanks

theonlywayisup

If you were the buyer, would you want all of it back? The fees will be reversed as you refund.

popadom

So i would get the 2.00 something diffrence? I dont mind refunding all of it but it wouldnt seem fair for the seller to refund the money they never saw.

theonlywayisup

When you make the refund, it reverses the fees you have paid automatically. So if you process the refund in full, the fees you have paid will be reversed on your account. Hope that makes sense, but it should be obvious to see on your 'statement' when you view it.

daz_75

refund the full amount inc postage and make a cliam with royal mail for the full amount inc postage, i'm hoping you got a cert of posting

porto_bello

daz_75 wrote: »

refund the full amount inc postage and make a cliam with royal mail for the full amount inc postage, i'm hoping you got a cert of posting

This is exactly what Amazon expect of sellers and will expect you to fully fulfil your obligations as a seller.

Simply pursue a claim from Royal Mail in slower time, so you don't lose out (assuming you have a certificate of postage).

popadom

i have a receipt but im assuming that isnt a cert of posting .thanks

popadom

Ive refuned the order-where do i see were my fees are given back to me?