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MSE News: Which? launches card surcharge super complaint

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Comments

  • chattychappy
    chattychappy Posts: 7,302 Forumite
    Roger1 wrote: »
    It must be illegal to demand a payment fee for nothing.

    No, it's not. It is still a transaction - a contract you are freely entering into. Nothing illegal.
  • Roger1
    Roger1 Posts: 1,603 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Sorry, no. If I ddn't explain properly, I apologise.

    The company offered a no-surcharge option which it failed to honour. I await the company's response.
  • JimmyTheWig
    JimmyTheWig Posts: 12,199 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I agree with chattychappy that it's not illegal. But that doesn't make it fair.

    But then if you've got a hotel room for £3, I think you've done alright overall!
  • Roger1
    Roger1 Posts: 1,603 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 7 June 2011 at 8:52AM
    To explain, I had a £50 credit from a promotion. My hotel booking in the US was £49.91, making the amount to pay £0.00.

    Simple, really. £0.00 to pay, confirmed by the company having a no-surcharge option. I really didn't expect them to fail to respect their offer.
  • Roger1
    Roger1 Posts: 1,603 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Roger1 wrote: »
    I await the company's response.
    For the record, alpharooms.com have agreed to repay the £3 fee.
  • Malcolm_Brookes
    Malcolm_Brookes Posts: 1 Newbie
    The Trainline ticket surcharge can be avoided by booking with Scotrail where there is no surcharge, and the bookings aren't limited just to Scotland. I've had excellent service from 'em.
This discussion has been closed.
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