MSE News: Which? launches card surcharge super complaint

chattychappy

Roger1 wrote: »

It must be illegal to demand a payment fee for nothing.

No, it's not. It is still a transaction - a contract you are freely entering into. Nothing illegal.

Roger1

Sorry, no. If I ddn't explain properly, I apologise.

The company offered a no-surcharge option which it failed to honour. I await the company's response.

JimmyTheWig

I agree with chattychappy that it's not illegal. But that doesn't make it fair.

But then if you've got a hotel room for £3, I think you've done alright overall!

Roger1

To explain, I had a £50 credit from a promotion. My hotel booking in the US was £49.91, making the amount to pay £0.00.

Simple, really. £0.00 to pay, confirmed by the company having a no-surcharge option. I really didn't expect them to fail to respect their offer.

Roger1

Roger1 wrote: »

I await the company's response.

For the record, alpharooms.com have agreed to repay the £3 fee.

Malcolm_Brookes

The Trainline ticket surcharge can be avoided by booking with Scotrail where there is no surcharge, and the bookings aren't limited just to Scotland. I've had excellent service from 'em.