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The Hut (.com) very poor service
neilm22
Posts: 40 Forumite
Hi,
I just wanted to share my recent experience of The Hut.
I ordered the Lord of the Rings Trilogy from them on January 26th and despite being 'dispatched' received nothing.
I emailed them in Feb and was asked if I wanted a refund or dispatch, and I informed them I wanted dispatch.
Still after another few weeks I again emailed and was told it had been passed to the relevant department.
Eventually after getting bored with the saga I emailed them on 28th March and they have cancelled and refunded my order. Two months on.
Play dispatched the item on the same day incidentally.
I have ordered with The Hut before and had no issues, just something for people to bear in mind. Play and Amazon have nothing to fear from these guys!
Neil.
I just wanted to share my recent experience of The Hut.
I ordered the Lord of the Rings Trilogy from them on January 26th and despite being 'dispatched' received nothing.
I emailed them in Feb and was asked if I wanted a refund or dispatch, and I informed them I wanted dispatch.
Still after another few weeks I again emailed and was told it had been passed to the relevant department.
Eventually after getting bored with the saga I emailed them on 28th March and they have cancelled and refunded my order. Two months on.
Play dispatched the item on the same day incidentally.
I have ordered with The Hut before and had no issues, just something for people to bear in mind. Play and Amazon have nothing to fear from these guys!
Neil.
0
Comments
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This is probably just a one-off issue. I have had no such problems with the HUT.0
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