Huggies baby club win...need help please

vickimac

Hi, i recieved a WEM on 22nd of march from the huggies baby club informing me i'd won a years supply £350 in vouchers of huggies.This is the email..
Dear Huggiesclubber,

You recently entered a competition with huggies to win a year’s supply of Huggies® products (in the form of vouchers).

I am delighted to write and inform you that you are our lucky winner.

Your prize is x70 £5 Huggies® vouchers (equivalent to £350), you should receive your vouchers within the next 28 days.

Please come back and visit huggies soon.

Best wishes

The Huggies® Team

Today i've recieved another email off them & i'm fuming as i've told my daughter i've won a years supply for her, this is the 2nd email..

Sorry, please ignore the previous E mail you prize is as stated below.

Dear Huggiesclubber,

You recently entered a competition with huggies to win a Newborn Nappy Essentials Kit, we are delighted to write and tell you that you are one of our lucky winners!

Your prize consists of:-

Tommee Tippee Sangenic® Nappy Disposal System
1 Huggies® Newborn starter kit size 1
1 months’ supply of Huggies® products (supplied as £30 vouchers)

You should receive your prize within the next 28 days.
I've emailed Huggies back but as yet have had no reply,
What are my legal rights, does anyone know, i'm so angry, how can a big company like huggies send you a winning email one week, then another a week later i'm so frustrated, anyone got a clue what i can do about it.
Many Thanks

keletubbie

In most circumstances, if they have written to you to confirm their win they are required to fulfil their obligation. There are loopholes, but it's clear that Huggies can afford to give you the nappies.

I'd reply to them and ask what the confuse is. If they don't come up with a satisfactory solution, I would refer this to the IPM.

vickimac

Update,
I've just contacted Kimberley Clark & they are looking into it as it looks like i've won 2 competitions, but they are double checking, the bloke i spoke to said it would be very unusual for them to have made a mistake, so i'm now waiting for a phone call back.

keletubbie

vickimac wrote: »

Update,
I've just contacted Kimberley Clark & they are looking into it as it looks like i've won 2 competitions, but they are double checking, the bloke i spoke to said it would be very unusual for them to have made a mistake, so i'm now waiting for a phone call back.

Now, that's more like it! Fingers crossed that you've won 2 nice prizes!

Gemsie

I was literally about to say it seems like you've won two comps! Amazing!

40somethingmum

That would be fab if you won both competitions. Fingers crossed for you:)

40SMxx

hannahjex

Ooh, I hope you did win both!! Fingers crossed!!

fire**fly

fingers crossed it's both xxx

emmabarron

Hi There

Just to add i had these two exact emails as i was also supposidly a winner of the £350.00 vouchers too, so i don't know what Huggies are playing at. I didn't know whether to accept that they made a mistake or complain - but after reading this, i think i will kick up a fuss too, as this really upset me today finding out that i only won about £50.00 worth of prize as apposed to £350.00. Quite a big difference really!!
I will let you all know what they say to me too!!

angiemary

I am also a winner of this competition & received my second Email today informing me of a different win ( not happy)

emmabarron

oh dear - looks like huggies have messed up. where do we exactly stand with this one. Anyone know?:cool: