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Advice needed faulty laptop not even 6 months old!
Scorpy_2
Posts: 5 Forumite
I bought a laptop back on the 8th august and from the minute I opened the box and started the machine it was nothing but a pain in the bum. Having contacted the manufacturer on many occasions asking advice about problems with the machine it was returned to them in September
Having spent over 2 weeks chasing up the laptop as they would not ring me...they finally figured out it was a bad Hard Drive. And the part was to be ordered. With no timescale given and the prospect of a lengthy wait and no timescale yet again having been without the machine for almost a month and still no end in sight we asked for the machine to be returned to us so we could take the matter up with where I bought it from.
Funnily enough the machine was returned with a fixed report. Gits! But the laptop still has problems the advice I am after is can I take it back to where we bought it and demand a refund due to the laptop not being fit for the purpose it was bought? (I understand the 28 days to get a refund policy with shops - its company policy but not enforceable)
I want my money back..what are my chances on a refund?:mad:
Having spent over 2 weeks chasing up the laptop as they would not ring me...they finally figured out it was a bad Hard Drive. And the part was to be ordered. With no timescale given and the prospect of a lengthy wait and no timescale yet again having been without the machine for almost a month and still no end in sight we asked for the machine to be returned to us so we could take the matter up with where I bought it from.
Funnily enough the machine was returned with a fixed report. Gits! But the laptop still has problems the advice I am after is can I take it back to where we bought it and demand a refund due to the laptop not being fit for the purpose it was bought? (I understand the 28 days to get a refund policy with shops - its company policy but not enforceable)
I want my money back..what are my chances on a refund?:mad:
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Comments
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what make Laptop is it ??Ex forum ambassador
Long term forum member0 -
Someone else in the same boat, http://www.consumeractiongroup.co.uk/forum/pcworld/29281-laptop.html0
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Did you buy it from a big high street chain?
Many places will say that after the month is up that they will have to repair it - or if they have no in house repair facilities send it back to the manufacturer for repair.
Just curious but what faults does it have and is it at all useable?
It may also be worth you getting in touch with your local Trading Standards to see if they can offer you any advise or to help your case!Weight Loss - 102lb0 -
Scorpy how did you get on with this?0
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