Sapphire HD 5670 and Elitegroup ECS 945P-A

Zahc

Hi,
I've just taken delivery of a Sapphire HD5670. I un-installed my current card (ATI x700 se), slotted the HD5670 into the pci-e slot. Turned the PC on and.......nothing on the screen. The fan runs up, but I don't think the bios is detecting (or can cope with) the new card. Does anyone have any idea how to go about sorting this out?
I'm running a Pentium D 930 with 4gb RAM and Windows 7 fully updated.
I left the machine chuntering away for about 20 mins on the off chance it would sort itself out, but to no avail.

Cheers
Zahc

poppy10_2

That motherboard should support the HD5760 fine. If it's not even showing up the BIOS screen then it could well be a power issue. The Sapphire HD5670 draws all its power from the motherboard's PCI-e slot - unlike a lot of other modern graphics cards it doesn't draw additional power directly from the PSU from an power connector on the top of the card.

Check the power supply supply going into the motherboard from your PSU. It looks something like this:


The motherboard you have comes with a 24-pin slot, but will function with just a 20-pin power supply cable - until you insert a power-hungry graphics card. Check if you have four vacant pins on the motherboard power connector slot

Zahc

Hi Poppy10,
I have a 24 pin connector, and an aux connector for the PCI-e card. All connected to a 580W power supply. Everything appears to be stable. Mind you, I have 3 case fans connected...do you think that would take enough juice to stop the card from firing up?

Zahc

poppy10_2

Zahc wrote: »

Hi Poppy10,
I have 3 case fans connected...do you think that would take enough juice to stop the card from firing up?

No, 580W is more than plenty for the HD5670, and case fans hardly use any power.

Have you tried updated the BIOS then?
http://www.ecs.com.tw/ECSWebSite/Product/Product_Detail.aspx?CategoryID=1&DetailID=525&DetailName=Feature&MenuID=24&LanID=0#Download-3
or
http://www.ecs.com.tw/ECSWebSite/Downloads/Downloads_Driver_Detail.aspx?MenuID=61&LanID=0&detailid=672

Zahc

I've been looking into that, but can't figure out how to do it from a windows 7 environment...I don't have a floppy drive. Winflash appears to be the way forward, but I'm a bit leary of it, not least because I'm not sure what to use.

Zahc

gonzo127

just a silly sugestion (guess you have probably done it anyway)

take card out, blow in socket (incase of fluff having droped in) and then reinsert the card and try again

the biggie is that is isnt showing in the bios which to me sounds like the card is either DOA or something is causing the card to not be recognised,

have you plugged your monitor into the onboard graphics connection (VGA) incase it is defaulting to onboard graphics instead of the new card? - you should then at least be able to get onto you system to check if windows can find the card

Zahc

gonzo127 wrote: »

have you plugged your monitor into the onboard graphics connection (VGA) incase it is defaulting to onboard graphics instead of the new card? - you should then at least be able to get onto you system to check if windows can find the card

Have double checked all the connections, air dusted everything and still non the wiser. Sadly there is no onboard graphics (that I can see). I'm going to reset the BIOS, completely un-install the current card and driver sweep the system and see what happens. I can't see it being a driver problem as I think they are only used in the windows environment?

Zahc

Zahc

Well, non of that worked. I reckon it's DOA unless any graphics card gurus know better?

Just a quick update for those of you who took an interest. I sent it back to ebuyer (RMA) who, after 'extensive testing', have found it to be faulty. So replacement on the way. BTW, ebuyer's RMA process is quite in depth, including techy call backs and a premium phone line.....

Zahc