📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Virus Infection?

Lakshmi7
Lakshmi7 Posts: 339,963 Forumite
Part of the Furniture 10,000 Posts I've been Money Tipped!
I thought a friend of mine had sent me a forward, but when I clicked on the link, I got a page up saying I have been infected with a virus and windows system tools will scan the system for infected items. I closed the window straightaway, but I'm not sure if I've now got a virus on my computer as this is the second time I've had that message.

The first time was when I was visiting a trusted website, and I was trying to copy a link. I closed the page that time as well, but as it's the second time this has happened in about a week, I'm assuming I've got something on my computer.

I've got Avira on my laptop, which hasn't picked it up.

Does anyone have any ideas?
It is a scientific fact that your body will not absorb calories if you take it from another person's plate.
:A :A :A
Chocolate is the answer and I don't give a damn what
the question is.;)

Comments

  • Browntoa
    Browntoa Posts: 49,611 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    follow this

    http://www.bleepingcomputer.com/virus-removal/remove-system-tool

    post the malwarebytes log file for us
    Ex forum ambassador

    Long term forum member
  • GunJack
    GunJack Posts: 11,863 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    restert in safe mode with networking,

    download, update and full scan with malwarebytes
    http://www.filehippo.com/download_malwarebytes_anti_malware/
    fix all it finds and post the log

    download HiJack This, run and save the logfile and post it back here. DO NOT attempt to fix anything in hjt without advice
    http://www.filehippo.com/download_hijackthis/
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • GunJack
    GunJack Posts: 11,863 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Browntoa wrote: »
    follow this

    http://www.bleepingcomputer.com/virus-removal/remove-system-tool

    post the malwarebytes log file for us

    ^^^^^^^that's more comprehensive straight-off if you can follow it all ;)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • RussJK
    RussJK Posts: 2,359 Forumite
    Lakshmi7 wrote: »
    I've just run that programme and I got this message:

    Malwarebytes' Anti-Malware has encountered a problem and needs to close. We are sorry for the inconvenience.

    In this case you almost certainly have a trojan/rogue app on the computer. Don't worry, you should be able to sort it if you follow the link that Browntoa provided.
  • GunJack
    GunJack Posts: 11,863 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    have you followed the bleeping computer steps ?? Inc checking for a proxy and running RKill ??
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • tgroom57
    tgroom57 Posts: 1,432 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    A mate of mine had Palladium recently.

    see link - instructions to remove are half a page down.

    http://answers.microsoft.com/en-us/protect/forum/protect_scanning/virus-palladium-help/6e837554-4374-4709-8e51-e878ac8817e1
  • GunJack
    GunJack Posts: 11,863 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Lakshmi7 wrote: »
    I just ran the scan.

    How do you check for a proxy and run RKill? :o

    follow Browntoa's link to the bleepingcomputer site, it's the full step-by-step instructions :)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • Lakshmi7
    Lakshmi7 Posts: 339,963 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped!
    edited 27 March 2011 at 4:29PM
    GunJack wrote: »
    follow Browntoa's link to the bleepingcomputer site, it's the full step-by-step instructions :)

    I've checked that, and the box to allow a proxy to run is unchecked.

    When I ran RKill, I got this log:

    This log file is located at C:\rkill.log.
    Please post this only if requested to by the person helping you.
    Otherwise you can close this log when you wish.
    Rkill was run on 27/03/2011 at 14:45:40.
    Operating System: Microsoft Windows XP

    Processes terminated by Rkill or while it was running:
    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

    Rkill completed on 27/03/2011 at 14:46:07.

    The Full Scan has just finished and this is the log:

    Malwarebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org
    Database version: 6182
    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702
    27/03/2011 15:44:37
    mbam-log-2011-03-27 (15-44-37).txt
    Scan type: Full scan (C:\|)
    Objects scanned: 202897
    Time elapsed: 52 minute(s), 18 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    (No malicious items detected)
    Registry Values Infected:
    (No malicious items detected)
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    (No malicious items detected)
    Files Infected:
    (No malicious items detected)

    Does that mean I'm okay?

    ETA: I wasn't having any problems before I ran the scan, but now I can't bookmark pages. Help!!!
    It is a scientific fact that your body will not absorb calories if you take it from another person's plate.
    :A :A :A
    Chocolate is the answer and I don't give a damn what
    the question is.;)
  • Browntoa
    Browntoa Posts: 49,611 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Ex forum ambassador

    Long term forum member
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.7K Banking & Borrowing
  • 253.4K Reduce Debt & Boost Income
  • 454K Spending & Discounts
  • 244.7K Work, Benefits & Business
  • 600K Mortgages, Homes & Bills
  • 177.3K Life & Family
  • 258.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.