No contact from insurer?

deekoo36

I had a small bump with another car back in November which I admitted fault. I informed my insurance and passed my details to the other chap. It was a company car so they contacted me to get my details rather than the person involved with the bump. I asked that they keep me informed with the estimate for repair and what not to which they agreed but I have heard nothing since. So my question is, does my insurer inform me when a claim has been settled or do they just deal with it and thats it? I wanted to see the bill as the guys car had a scrape on the front which has been fixed and I would like to know if he's added that to the claim.
Cheers

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Your insurer isn't obliged to keep you informed at every stage of the claim process. Insurance would go up even more if they did. When you take a policy you're saying to your insurer, "please sort everything out if I have a claim."

Why do you want to know what the third party is or isn't claiming for?

deekoo36

The damage to the front was not caused by me. So I might want to pay my insurance company off in order to keep my no claims So don't want to be paying for the whole lot!

SueMaggie

FSA rules re insurance claims say (highlighting is mine)

An insurer must:

(1) handle claims promptly and fairly;
(2) provide reasonable guidance to help a policyholder make a claim and appropriate information on its progress;
(3) not unreasonably reject a claim (including by terminating or avoiding a policy); and
(4) settle claims promptly once settlement terms are agreed.

alistair.long

once you have admitted the claim there is no reason why they should let you know.
However you have said you may be willing to pay the repairs, so you can contact them and see if it has been settled, if it is you can ask how much for.
If it isnt then youll have to wait.

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SueMaggie wrote: »

FSA rules re insurance claims say (highlighting is mine)

An insurer must:

(1) handle claims promptly and fairly;
(2) provide reasonable guidance to help a policyholder make a claim and appropriate information on its progress;
(3) not unreasonably reject a claim (including by terminating or avoiding a policy); and
(4) settle claims promptly once settlement terms are agreed.

Fair enough. It doesn't sound like the policyholder is making a claim in this case though.