Scottish Power no refund policy?

nickf9

Hi there,

Im looking for some help with claiming back a credit balance from Scottish Power after I moved service providers.

They tell me that I should have received my refund in 7-10 working days however they have now had 15 working days. Everytime I call them i get the same message 'you should have received it by now'.

Whats the best way of getting a bit heavier with them? I know its only for 20 or 30 quid but its still mine and not theirs!

BTW by their own admission they dont actually send out any refunds unless asked to do so...

Any advice would be much appreciated as I am feeling frustrated by yet another faceless corporation.

Nick.

roger56

I had the same issue, they wanted bills paying promptly but did not refund promptly. One arguement put forward was that they were waiting for the final readings to be confirmed.

I just reworded their unfriendly reminder letter comments back to them and gave them 5 days - they soon sent a cheque.

Something like

"Ref a/c xxxx

I notice that Scottish Power have not refunded the outstanding balance on my closed account. Please arrange for payment straight away.

If I do not receive payment in 5 days, or you do not contact me, I will take further action. The will result in Scottish Power being charged any costs and fees related to recovery of my outstanding balance."

The 5 days comes from their own standard reminder letter to customers, not exactly much time to sort matters out before they carry out their thread to transfer the account to a debt collection agency if you don't pay very very promptly. The total time from receiving the original final bill to this reminder was 12 days!!! :

- Estimated final gas bill dated 31/07/20006
- Letter for none payment and 5 days notice or threat to transfer to debt collection agency dated 12/08/2006 (I begrudgingly paid to avoid problems)
- Final gas bill based on correct final readings sent 22/09/2006 - Scottish Power owed me most of what I begrudgingly paid after the threatening letter.
But then they had my money in their bank account. 1million customers owed £10 is £10 million, a nice little earner.

Someone at Scottish Power needs to add some reality into these types of automated threatening letters and the ridiculously short notice they give.

I moved to Ebico, move was simple, billing is simple, one tarriff is simple, I've used them for another house and they are very good.

b21

In all fairness I was notified of a refund by post and two days later the cheque arrived. What I didn't realise that I was in credit by a WOPPING £600

The rather frustrating thing is that although they had taken this £600 credit into account my monthly bill would still rise from £101 to £157 per month. :eek:

Work that one out if you can!!!!! :mad:

I have a little 'phone call to make I think!

Cardew

b21 wrote:

In all fairness I was notified of a refund by post and two days later the cheque arrived. What I didn't realise that I was in credit by a WOPPING £600

The rather frustrating thing is that although they had taken this £600 credit into account my monthly bill would still rise from £101 to £157 per month. :eek:

Work that one out if you can!!!!! :mad:

I have a little 'phone call to make I think!

I think it is very easy to work out!

They think you want a nice savings account paying no interest;)