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Feedback etiquette question

Happy_bunny
Happy_bunny Posts: 442 Forumite
in Ebay, auctions, car boot sales, post & parcels
Simple story, Bought an item off ebay - BIN, which didn't arrive, The seller has sold dozens of the item, and still has more listed, and i firmly believe it was sent but 'lost' in the post. :mad:

Really nice guy, offered me replacement as soon as I queried the delivery but as it was for a gift and would have been too late I asked for a refund - again promptly given.

What's the etiquette on leaving feedback in a case like this? Obviously have had no item to rate but the seller has been great otherwise - any thoughts? & remember it's nice to be nice! :D

Comments

  • daisydukes79
    daisydukes79 Posts: 49 Forumite
    'item lost in post - seller refunded with no quibbles' ?
  • botanical
    botanical Posts: 288 Forumite
    Happy_bunny wrote: »
    Simple story, Bought an item off ebay - BIN, which didn't arrive, The seller has sold dozens of the item, and still has more listed, and i firmly believe it was sent but 'lost' in the post. :mad:

    Really nice guy, offered me replacement as soon as I queried the delivery but as it was for a gift and would have been too late I asked for a refund - again promptly given.

    What's the etiquette on leaving feedback in a case like this? Obviously have had no item to rate but the seller has been great otherwise - any thoughts? & remember it's nice to be nice! :D
    Remark about things outside the control of the seller would be harsh.
    Remarks about how the seller handled the problem and after care would be nice.
  • lovinituk
    lovinituk Posts: 5,711 Forumite
    1,000 Posts Combo Breaker
    Personally I would leave positive feedback commenting on how helpful the seller was and leave 5 stars for communication and no stars for any of the other ratings which then doesn't affect them negatively in any way.
  • Myyrrddyn
    Myyrrddyn Posts: 607 Forumite
    lovinituk wrote: »
    Personally I would leave positive feedback commenting on how helpful the seller was and leave 5 stars for communication and no stars for any of the other ratings which then doesn't affect them negatively in any way.

    SNAP I always leave positive if the seller has done his best for you.:D
    Lifes a !!!!! and then you marry one:D
  • lovinituk
    lovinituk Posts: 5,711 Forumite
    1,000 Posts Combo Breaker
    Myyrrddyn wrote: »
    SNAP I always leave positive if the seller has done his best for you.:D
    I actually think I would give them 5 stars for everything if they had been that helpful even if 3 of the categories are effectively irrelevant.
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