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New updated BG online website

hansi
hansi Posts: 3,001 Forumite
Part of the Furniture 1,000 Posts
in Energy
Supposed to be an improvement. Really? Just tried to log on, put my details in, went and made a cuppa, came back and it hadn't even brought the page up. Eventually I went to "Predict my next bill" This feature is not available. Also, I have been trying to register my Nectar card for about six weeks now and they still haven't registered me!

Comments

  • British_Gas
    British_Gas Posts: 86 Organisation Representative
    Hello - really sorry to hear you've been having trouble with our website and registering your Nectar card. Would you be able to email me your account number, house number and post code to customernews@britishgas.co.uk and we can take a look at your account to see why you can't access the "predict my next bill" feature.

    Please also email me your Nectar card number and we will endeavour to get this sync'd to your account too.

    Thank you very much and apologies again for any inconvenience caused.
    “Official Company Representative
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • hansi
    hansi Posts: 3,001 Forumite
    Part of the Furniture 1,000 Posts
    Well, full marks to British Gas for posting and replying so quickly to my problem. They have phoned me twice since I posted, and although they haven't solved the problem, they are now more aware of it and are trying to resolve it as quickly as possible. Thank you BG:beer:
This discussion has been closed.
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