Littlewoods don't take payment

pinkichiban

For three months in a row I have attempted to pay littlewoods catalogue online and each time even though it has appeared to go through, it hasn't. The first month I knew nothing until I received a nasty letter involving charges. I phoned and paid. the next month the same thing. This month again the same, I learnt my lesson and checked with my bank and have avoided non-payment charges. They will only refund one charge. The operator basically called me stupid for not checking each month that the payment had gone through AND for using their online payment method again, even though they say it is 'faultless'. Obviously I won't use the online system again to pay as I am obviously too stupid to handle it.:mad:

xangeleyes

Good that you don't use it again, however it's stupid of THEM that such a large company can't sort out their own payment system....unless it's a fault with your bank?

Set up a direct debit or standing order??

pinkichiban

I've had no problem with other payments from my bank and money is available. I am not keen on direct debits as I am on a limited income and these have caused me problems in the past. This was meant to be the easy way...

Littlewoods

Hi Pinkichiban,

We're sorry to hear about the problems you have had with your payments online. We would advise to you to check we have received your last payment by logging into My Account. Click on the Transaction History link on the left hand side of the screen, to view your most recent transactions.

The payments we have received will be listed here or on your latest statement. Please allow 7 working days for payments made by post, and 4 working days for payments made by all other methods. If your payment still cannot be seen in My Account, contact us on 0844 822 8000.

We hope this information helps.

Many Thanks

Nicola

Littlewoods Representative

pinkichiban

I did phone and was called stupid...

sirmarcus

Try escalating and/or complaining to Mark Newton-Jones, Shop Direct (Empire Stores, Great Universal, Kays, Littlewoods, Very, Marshall Ward, Woolworths) Chief Executive, via email at [EMAIL="mark.newton-jones@shopdirect.com"]mark.newton-jones@shopdirect.com[/EMAIL].

Good luck and hope this helps.

Morglin

pinkichiban wrote: »

For three months in a row I have attempted to pay littlewoods catalogue online and each time even though it has appeared to go through, it hasn't. The first month I knew nothing until I received a nasty letter involving charges. I phoned and paid. the next month the same thing. This month again the same, I learnt my lesson and checked with my bank and have avoided non-payment charges. They will only refund one charge. The operator basically called me stupid for not checking each month that the payment had gone through AND for using their online payment method again, even though they say it is 'faultless'. Obviously I won't use the online system again to pay as I am obviously too stupid to handle it.:mad:

I pay my Littlewoods online without hassle.

They ALWAYS send a auto Email to say that payment has been recieved, so if you do try to pay online again, make sure you recieve the Email, as otherwise it probably hasn't gone through.

Lin

custardy

Morglin wrote: »

I pay my Littlewoods online without hassle.

They ALWAYS send a auto Email to say that payment has been recieved, so if you do try to pay online again, make sure you recieve the Email, as otherwise it probably hasn't gone through.

Lin

same for me
in fact they seem to have improved it lately
payment show in the account far faster and come out the bank quicker

pinkichiban

Previously I've had no problems. My issue really is the attitude of the company when faced with a problem.

xangeleyes

Complain about the person you spoke to implying that you were stupid. Most companies record their telephone conversations so they could listen back.
Phone up again, and fingers crossed you don't get the same person lol.
A standing order is good, and you can cancel it at any time. I'm not sure what happens if you've not got the money in your account though? Not sure if you get charged a fee from the bank?
What about a payment book/card? Ask if they have one and do it through that.
Also when you pay online, do you get a receipt online? Keep hold of it.

PS. Is that really a Littlewoods Rep? Wow, so Littlewoods searches MSE for complaints etc? I'm not being sarcastic lol, I just didn't know they did that

Philb13

I've been making online payments with my debit card to Littlewoods,Empire and Kay&Co for years........never had a problem.