Can Utility Warehouse charge me for phone/internet?

I recently moved into a rented property.

The previous tenant had all their bills with Utility Warehouse.

I have arranged to move the phone line to BT.

UW blocked the phone & internet when the previous tennant moved out. Despite me asking them to stop the line so I could switch to BT earlier, they refused, to be awkward.

So, Ive had an active line that has had all services barred, if that makes sense. I have not agreed to have a phone service provided by UW.

However, they sent a letter saying I will be charged any outstanding fees for the service.

Will there be any charge? Can they charge me for something I havent received and havent agreed to?

Thanks.

Comments

  • Browntoa
    Browntoa Posts: 49,585 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 24 March 2011 at 5:09PM
    no , you have no contract with them, its either with the Landlord ( if they have the bill in their name) or the old tenant

    I'd ask Ofcom
    Phone: 020 7981 3040 or 0300 123 3333
    Textphone: 070 7981 3043 or 0300 123 2024
    Fax: 020 7981 3333
    Website: www.ofcom.org.uk

    or possibly user Heinz may come along with better advice ;)
    Ex forum ambassador

    Long term forum member
  • thankyou

    :-)
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