Incorrectly priced items on website

PZH

lifewaiting wrote: »

If anyone wants to have a look and post the link, the company is Vet UK.

http://www.vetuk.co.uk/conditions?zenid=05vpllb4bqv3bknecgrsblkqb4

halibut2209

I'm not really sure on this one. The T&Cs aren't very clear



4.3 You must pay by credit or debit card at the time of order. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 4.6 below). We will inform you if a Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.



4.6 If your order is accepted, we will confirm acceptance to you by online electronic means (‘Confirmation’) to the email address you have given us on registration. The order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within thirty (30) days.

pitersmith

If they really refunded your card, then it is good. Do not purchase from them. Go to another website to purchase as there are many available. They violated their terms themselves, so they are not reliable enough.

Laz123

The law is quite clear on this issue, but it's difficult to administer on the consumers' side.

If it can be proven the goods advertised had deliberately been mispriced to glean custom then the consumer should only pay the advertised price. However, if the good's price had been accidentally mispriced then the company is within its rights to withdraw the offer.

PZH

Laz123 wrote: »

The law is quite clear on this issue, but it's difficult to administer on the consumers' side.

...However, if the good's price had been accidentally mispriced then the company is within its rights to withdraw the offer.

As long as a contract has not been formed.

This is usually on despatch (as per most T&C's on the internet).

However, in this case, the T&C's are not clear when the actual contract is formed and it appears to be when the confirm the order (As per their section 4.6 of the T&C's)

I suspect that is why they offered a 15% reduction as "Goodwill" because they know that a contract had been formed and the OP could, in fact, insist that they fulfill the contract at the price given. (Although this would not do customer relations any good and future orders with the said company may well be declined)