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Blackberry problems

Hi All,

My niece has a BB Bold I think, and it thinks that it's Alt key is pressed. The keyboard has already been replaced so it's not the actual key itself - just something appears to have gone wrong elsewhere. She now can't put in a password or anything to unlock it because the BB thinks this key is "pressed" and can't connect it up to the pc as it tells her to put in her password on the handset before she proceeds! Any ideas folks?

TIA
Sometimes that mountain you've been climbing is just a grain of sand,
What you've been out there searching for forever is in your hands

Comments

  • itwiz
    itwiz Posts: 38 Forumite
    If you've installed the BlackBerry Manager software, the password prompt should appear on the PC screen, not the handset.

    I assume it's not under manufacturer's warranty?
  • lowesy
    lowesy Posts: 372 Forumite
    I know neither of these things :rotfl: I will check when I get in tonight and report back!
    Sometimes that mountain you've been climbing is just a grain of sand,
    What you've been out there searching for forever is in your hands
  • lowesy
    lowesy Posts: 372 Forumite
    Right, she only got the handset in August last year so assume she is covered under the manufacturers warranty - any ideas how we go about claiming against this?

    TIA
    Sometimes that mountain you've been climbing is just a grain of sand,
    What you've been out there searching for forever is in your hands
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