System Tool infected daughter's laptop

aliEnRIK

jackieblack wrote: »

Have done this now



There doesn't appear to be an AppData folder within c:\users\Dana

There certainly will be

You sure you set to show hidden files and folders?

jackieblack

I followed the instructions given in your link, assumed it had worked ok.
Will check again when I get home (am at work now)
Thanks again

jackieblack

aliEnRIK wrote: »

Set to show hidden files
http://www.bleepingcomputer.com/tutorials/tutorial151.html

Done this again, can see AppData now

aliEnRIK wrote: »

Manually delete any that look like these in the LOCAL location -
c:\users\Dana\AppData\Local\{97C367B1-16AF-4243-AEBC-D15AE8C61D0D}
c:\users\Dana\AppData\Local\{F6428C2C-C56F-4C0F-8C53-734991B105EE}
c:\users\Dana\AppData\Local\{E74E79C9-1EC5-4A2F-B3D4-C6CC5970E98B}
c:\users\Dana\AppData\Local\{9BE59FCA-5327-404C-A696-0D8DB36D2997}
etc etc

42 files deleted

aliEnRIK

Give it one last (very long) scan with dr web

Download and run the FREE version of DR WEB
http://www.freedrweb.com/download+cureit/gr/
Turn your anti virus OFF
It will auto QUICK scan
After that set to scan the WHOLE computer and press the 'play' icon
***DO NOT UPGRADE TO FULL VERSION***

jackieblack

Thanks aliEnRIK
have done the quick scan, nothing found, running the full scan now

jackieblack

Full scan done - no viruses found

aliEnRIK

Give it a clean (or not, upto you)

Download CCLEANER
http://www.piriform.com/ccleaner/download/slim
Run the CLEANER scan (UNTICK 'cookies')
Then run the REGISTRY scan (Backup the registry when it asks)

Either way your good to go

jackieblack

I'll do that.
Thank you so much.
We really do appreciate all your help and advice.