HSBC branch -is it possible to phone branch direct anymore ??

peter999

Is it possible to phone a HSBC branch direct ??
I cannot phone branch direct & customer services cannot put me through
-all lines are busy !!

I have had problem with cash machine at HSBC branch after hours.
Knocked on door, branch staff said to come back tomorrow.

I want to phone branch in advance, so they can check cash machine, confirm problem.
So when I go to branch, they know of problem & can deal with me quickly.

I phone HSBC 0845 central contact number, they try to put me through, but all branch lines are busy. I have done this 3 times.

peter999

Ps: reminds me of Natwest TV ad having a go at other banks for closing branches & you cannot phone local branch anymore !!

Essenchill

Doesn't seem like it. I've had the same issue, they can only put you through, will not reveal the number of the branch. The only way you will get the number I think is by calling in and speaking to an actual person and getting them to write then number down or give you a business card with it on.

jonesMUFCforever

They won't check machine just for you.
If there is a problem you will have to wait until weekly balance of machine.

tom188

You will probably have to fill in a claim form, then when they check the balance of the machine they will repay if they find it is "out".

They cant check it just like that.

youngie

no you can't ring the branch direct anymore I had problems a few weeks ago,in the end I went into the branch it was easier than trying to deal with customer services

Chadsman

It is often possible to find the phone number of a bank branch by googling the name of the bank and the dialling code.
:beer:

_Andy_

The reason the lines are busy is the branch network is ludicrously understaffed due to the fact that HSBC are stingy as hell when it comes to staffing the branches. They've probably taken the phone off the hook.

peter999

tom188 wrote:

You will probably have to fill in a claim form, then when they check the balance of the machine they will repay if they find it is "out".

My money (£10) was refunded without me asking.
They must have checked machine & refunded automatically.
Took 2 weeks.

I looked at my statement & thought what's that transaction, something's wrong, fraudulent activity !!
Then I realised it was a CREDIT of £10 I did not recognise out of the blue, refund of £10 !!

I didn't even have to ask.

peter999

AndyR_3

There would have been no need to phone/go to the branch anyway. The telephone banking staff should have been able to deal with this for you, if you had explained the problem.

sgx.saint

Has anyone elses HSBC Bank turned into what resembles Blackpool lights?

I actually like it, but they seem to be copying off A&L who's local branch has been glowing for months.

missysx

have you tried looking for an alternate number for them on here...

http://www.saynoto0870.com/companysearch.php

hope that helps