Damaged parcel

elmer

I really am not doing well with ebay at the mo.

Today a courier tried to deliver two plates , but as they were packed in a carrier bag:eek: they were obviously broken into lots of pieces so my husband refused delivery as I was at work.

So now what do I do, I have already at the weekend emailed the seller to enquire about delivery as it has taken 10 days for them to get here. Do I own up to the seller and hope he refunds when/if they are returned?

Or do I just put in a claim for not received and not confess.

They cost about £30.00 so I am so not very happy

Any suggestions

Many thanks

elmer

soolin

I think it is always easier to be truthful when dealing with a seller, tell them your efused delivery because plates were obviously damaged so to avoid them having to repay your return postage fees you thought you would save them money by refusing them straight away. The seller may well see that as a positive. Then ask outright for an immediate refund, any seller who sends china unboxed must be used to having to refund for damage!

If they get funny about the refund just slam in an INR claim as you have not taken receipt of them, that is perfectly acceptable as item not received does not necessarily mean lost.

botanical

elmer wrote: »

I really am not doing well with ebay at the mo.

Today a courier tried to deliver two plates , but as they were packed in a carrier bag:eek: they were obviously broken into lots of pieces so my husband refused delivery as I was at work.

So now what do I do, I have already at the weekend emailed the seller to enquire about delivery as it has taken 10 days for them to get here. Do I own up to the seller and hope he refunds when/if they are returned?

Or do I just put in a claim for not received and not confess.

They cost about £30.00 so I am so not very happy

Any suggestions

Many thanks

elmer

I would be inclined in this instance not to mention the refused delivery, simply because in this instance your husband, not yourself, refused the delivery. For the sake of simplicity it ammounts to the same by opening an INR. After all, you'd be opening an Item Not As Described if you'd accepted it. I've thought what I would do as a seller and I'd prefer an Item Not Received than anything else.
It saves both you and the seller a lot of trouble.

hermum

Won't an INR dispute be lost as the seller can prove that delivery was attempted? Or is that just when you return something & the seller refuses to accept delivery?

botanical

I just got this answer on eBay; 'You should first contact the seller and see if they offer refund, hope you checked that there was a return address before refusing parcel.' and 'If the seller refuses then open a dispute for Item Not Received in the resolution centre'

theonlywayisup

botanical wrote: »

I would be inclined in this instance not to mention the refused delivery, simply because in this instance your husband, not yourself, refused the delivery. For the sake of simplicity it ammounts to the same by opening an INR. After all, you'd be opening an Item Not As Described if you'd accepted it. I've thought what I would do as a seller and I'd prefer an Item Not Received than anything else.
It saves both you and the seller a lot of trouble.

There is nothing simplifying not telling the truth. It is best to give the seller the entire story.

hermum wrote: »

Won't an INR dispute be lost as the seller can prove that delivery was attempted? Or is that just when you return something & the seller refuses to accept delivery?

The seller must prove delivery.

On a return, the buyer only has to prove one of attempt/delivery/refusal.