Don't have a receipt

fannyanna

For my birthday (November 2010) my Mum got me a pair of shoes from Marks and Spencers (although I didn’t actually start wearing them until after Christmas).

Last week I noticed that the sole (rubber) on the left shoe had started to come away. As I’ve only been wearing these for 3 months (and only recently have I started wearing them daily on weekdays) I’m a bit surprised and feel that they are of poor quality.

I’d like to take them back to M&S and get another pair but my Mum can not find the receipt.

Where do I stand? I know you don’t need a receipt to return faulty goods although it comes in handy as proof of purchase. The shoes are clearly from M&S so I wont have a problem proving that they were from them but how can I prove that I’ve only been wearing them for 3 months and they therefore should not be falling apart. From their point of view I could have been wearing them for a year.

The only thing I can think of is if my Mum has a bank statement showing the transaction back in November – although she purchased more than just the shoes at the time so it’s not even as if the amount appearing on the statement will match the amount of the shoes.

Any advice?

shaun_from_Africa

Provided that your mum can find the transaction on a bank statement, this should in theory suffice as proof of purchase.
M&S should be able to check on their computer system for the date concerned and be able to see that the shoes were purchased from a particular store on the date shown on the statement.

You may well find that the first assistant you speak to will say that a statement is not good enough, and if they do, you should stand your ground and ask to speak to a supervisor.

dreavi

shaun_from_Africa wrote: »

Provided that your mum can find the transaction on a bank statement, this should in theory suffice as proof of purchase.
M&S should be able to check on their computer system for the date concerned and be able to see that the shoes were purchased from a particular store on the date shown on the statement.

You may well find that the first assistant you speak to will say that a statement is not good enough, and if they do, you should stand your ground and ask to speak to a supervisor.

but surely all the bank statement would say is £34.99 paid to marks and Spencer, it would not indicate the product name ot type. So a nice assistant might exchange for you but they would be perfectly within their rights to refuse.

As you say they might be able to check their systems but they are not obliged to

shaun_from_Africa

but surely all the bank statement would say is £34.99 paid to marks and Spencer, it would not indicate the product name ot type. So a nice assistant might exchange for you but they would be perfectly within their rights to refuse

Not according to to the Government and most, if not all of the consumer advice groups in the UK.

3. No receipt required
You don’t need a receipt to get a refund for faulty goods. However, you may have to show proof of purchase with a credit card slip or bank or credit card statement.

http://www.direct.gov.uk/en/Nl1/Newsroom/DG_192579

CoolHotCold

dreavi wrote: »

but surely all the bank statement would say is £34.99 paid to marks and Spencer, it would not indicate the product name ot type. So a nice assistant might exchange for you but they would be perfectly within their rights to refuse.

As you say they might be able to check their systems but they are not obliged to

Any shareholding company or company with over 10 stores should (and I've yet to find one that doesn't) have a half decent system that given the rough date of purchase and model no can search past receipts.

Yes it is just a POP and not the POP, but to refuse to do anything when, a) they can search their system for the receipt, b) know what the price is of any given item at that particular date, c) will know when a item is discontinued and when it was brought into sale.

Should be fine.

dmg24

CoolHotCold wrote: »

Any shareholding company or company with over 10 stores should (and I've yet to find one that doesn't) have a half decent system that given the rough date of purchase and model no can search past receipts.

Yes it is just a POP and not the POP, but to refuse to do anything when, a) they can search their system for the receipt, b) know what the price is of any given item at that particular date, c) will know when a item is discontinued and when it was brought into sale.

Should be fine.

I agree - a civil court would only need you to prove on the balance of probabilities that you bought the item, and I would be surprised if a bank statement was not accepted, especially given the ability of the retailer to trace transactions.

Equaliser123

To be honest, if it went to Court (and I am sure that M&S would do the right thing long before then), the fact that you would provide oral evidence as to when they were bought would also carry weight.

Ultimately, it is unlikely to be a point of dispute.

ifonlyitwaseasier

most m&s would be able to tell when the range came in so should be able to say it wasn't bought a year ago.