BT: Bills too complicated - help please

elektra

I don't know about energy companies being told to make tariffs/bill simpler I think BT should be rapped.

It's very rare for me to have had a standard bill from BT in the last few years due to constant price prices and line rental in advance.

However my bill is quite simple compared to this one for my parents :-



One-off charges

Other one-off charges
10 Dec 10
04/11/2010 Engineer Call Out Charge
£127.99

Total one-off charges
£127.99



Line rental and other basic charges


These price changes include the increase in VAT to 20% on 4 Jan. Please go to www.bt.com/vat for more details.




Phone line

Unlimited Evening and Weekend Plan
8 Nov - 7 Mar 11

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This is made up of:

• Unlimited Evening and Weekend Plan -£65.12
  
  This is a refund of the price of your calling plan (which includes line
  rental) at £16.28 per month which you paid in advance up to 7 Mar 2011
• Unlimited Evening and Weekend Plan Deal £11.96
  8 Nov - 7 Mar 11
  Because you did not pay the full price for the service, we need to charge you back some of this amount

line above is mainly part I don't understand
-£53.16

Unlimited Evening and Weekend Plan
8 Nov - 3 Jan 11

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This is made up of:

• Unlimited Evening and Weekend Plan £30.46
  
  This is the cost of your calling plan (which includes line rental) up to 3 Jan 2011 at £16.28 a month
• Credit : Unlimited Evening and Weekend Plan Deal -£5.59
  8 Nov - 3 Jan 11
  You get your calling plan at a special rate .We show this on your bill by giving you a credit of £2.99 a month

£24.87

Unlimited Evening and Weekend Plan
4 Jan - 7 Mar 11

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This is made up of:

• Unlimited Evening and Weekend Plan £35.34
  
  This is the cost of your calling plan (which includes line rental) up to 7 Mar 2011 at £16.60 a month
• Credit : Unlimited Evening and Weekend Plan Deal -£6.39
  4 Jan - 7 Mar 11
  You get your calling plan at a special rate .We show this on your bill by giving you a credit of £3.00 a month

£28.95

Unlimited Evening and Weekend Plan
8 Mar - 7 Jun 11

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This is made up of:

• Unlimited Evening and Weekend Plan £49.80
  
  This is the cost of your calling plan (which includes line rental) at
  £16.60 a month, charged in advance from 8 Mar 2011 to 7 Jun 2011
  
  Including UK landline and 0845 / 0870 numbers within plan*
• Credit : Unlimited Evening and Weekend Plan Deal -£1.74
  8 Mar - 25 Mar 11
  You get your calling plan at a special rate .We show this on your bill by giving you a credit of £3.00 a month
  
  Discount for Evening and Weekend calls with 12 month renewing contract

£48.06






Total line rental and other basic charges £48.72





I'm good at maths but this would take me a while to work through. At first glance it appears more expensive than my own line rental bill whiich has just come through at £41.55(without any paper free discounnts). I think that is because they have taken it to rolling date on contract (25th March).

The whole point of this plan (12 month contract) was to be the same price as standard rental.

to make matters worse I'm sure it is too late to stop auto renewal of contract. I'm sure we have been left out of pocket several times due to the way they work this rolling contract.

looks like I need to get last 4 bills out and work through.


can anyone explain the reasons for the change at 8 Nov. I want to be armed with info before I ring BT, thanks

elektra

can anyone explain the reasons for the change at 8 Nov. I want to be armed with info before I ring BT, thanks

previous bill covered rental 8 Dec - 7 Mar , I understand the vat increases for 4th Jan.

twins4384

At a guess

Unlimited Evening and Weekend Plan -£65.12
is the TOTAL price including Line Rental and Calling Package
but as Line Rental has already been paid in advance that is what is credited and this line -
Unlimited Evening and Weekend Plan Deal £11.96
8 Nov - 7 Mar 11
is the amount taken from the TOTAL credit above as the Plan part has not been paic.

Hope this might help, but it is all very complicated.

elektra

Thanks for your reply.

I just don't understand why they have refunded/recharged from 8 NOV and not 8 DEC.

They make the bills very confusing, I think I would rather see a monthly charge rather than a quarterly one.