Shell garage took money twice but won't refund!

Ms_Chocaholic

No other advice to offer but thought it was worthwhile posting this. When I fill up the car with petrol, I always put an odd amount in, ie £15.78, £11.62 etc so that any transactions that may be duplicated are easier to spot (and hopefully easier to resolve)

angel_islington

Ms_Chocaholic wrote: »

No other advice to offer but thought it was worthwhile posting this. When I fill up the car with petrol, I always put an odd amount in, ie £15.78, £11.62 etc so that any transactions that may be duplicated are easier to spot (and hopefully easier to resolve)

That's a smart thing to do. I did but it wasn't intentional. It was £40.11 so a weird amount.

Empty_pockets

I'd just go and full up the exact same amount, attend the counter and provide a copy of the receipt for the pre paid fuel.

I bet they'll be a bit quicker to respond to you then.

angel_islington

Empty_pockets wrote: »

I'd just go and full up the exact same amount, attend the counter and provide a copy of the receipt for the pre paid fuel.

I bet they'll be a bit quicker to respond to you then.

That's a brilliant idea!

stclair

angel_islington wrote: »

Thank you, that information was very useful. I had a feeling that I could claim the money back but I wasn't sure of the details. Under the Visa Chargeback scheme I can contact my bank who are responsible for contacting the merchants bank. I downloaded the template letter and will send that off asap. I will probably ring Shell HO on Monday first just to see.

Shame the staff in Natwest did not know of this!

If you want to raise a debit card transaction dispute (Visa Chargeback) you need to call 01702 271408 option 1

You need to make sure that the transaction is showing on your statement first with a narrative as the transaction may disappear from your account when the system updates etc.

angel_islington

stclair wrote: »

If you want to raise a debit card transaction dispute (Visa Chargeback) you need to call 01702 271408 option 1

You need to make sure that the transaction is showing on your statement first with a narrative as the transaction may disappear from your account when the system updates etc.

Cool, thanks. When you say "with a narrative" I assume you mean the merchant name and not just the amount?

stclair

angel_islington wrote: »

Cool, thanks. When you say "with a narrative" I assume you mean the merchant name and not just the amount?

Yes thats correct the merchants name needs to be showing on your statement and not just the amount.