Accused of selling fake - ebay

hermum

tunnel wrote: »

Doh,sorry didn't read the original post right..having a red wine moment...lol

Not as sorry as me, I've just re-read it &
"They sent me an email but i can always respond instantly and after just 15 hours (including overnight) they opened a case."
Jumped out at me.
I don't evem have the excuse of a red wine moment, mine is a senior moment, which are getting more frequent by the day.
So you were right all along & I was being gormless:rotfl:

theonlywayisup

botanical wrote: »

Did your buyer take out a 'not as described' case on eBay? If so-

Using the word 'fake' is another way of saying 'Item Not Described', very common in perfume disputes on eBay.
The only option you have is to do what you've done now your buyer has opened a case, receive the item back and refund the original price and p&p. By agreeing you may have saved yourself from a neg.

Unfortunately for you in this instance, whether the perfume has degraded over time or not cannot be determined objectively through receipts, code numbers, eBay, the seller or the buyer. In such circumstances, as the buyer has claimed that it is 'not as described' they will always win the case and get their refund, so long as they return it tracked and in the same state as when sent. ( If you receive it back with most of the perfume gone then you are entitled to appeal with pictures etc)
Best to think about most about your account rather than the perfume, I'm afraid.

Fake is not the same as SNAD. Fake with eBay will need the seller to prove it is genuine. If they cannot eBay will direct the item be disposed of. Snad requires an item to be returned, although occasionally eBay do no fault returns which may not necessitate the items return.

botanical wrote: »

Perfume is a minefield on eBay! I recently heard that it's helpful to change the category to 'vintage' which by it's nature attracts less Not As Described' cases.

You hear some odd things. Can you back it up?

botanical

theonlywayisup wrote: »

Fake is not the same as SNAD. Fake with eBay will need the seller to prove it is genuine. If they cannot eBay will direct the item be disposed of. Snad requires an item to be returned, although occasionally eBay do no fault returns which may not necessitate the items return.




You hear some odd things. Can you back it up?

Odd? Yes, eBay has a logic of it's own, but a seller starts to develop a 'nose'. These are just my observations as an experienced eBay seller which may or may not be useful.

My suggestion comes from my long term eBay buddy who used to sell perfume but had a lot of this kind of trouble from buyers and when he heard that changing the category to 'vintage' for non-sealed perfumes, he did that. (It's still quite soon to tell and of course it's not an exact science, but it's certainly attracted different types of buyers so far and he has had no more problems like the one described here by the OP, thank goodness)

(I've also myself changed the category of an item when I had an instinct about it and doing that is surprisingly effective.)

It's certainly worth while considering anything that keeps you out of trouble on eBay.

terra_ferma

botanical wrote: »

Odd? Yes, eBay has a logic of it's own, but a seller starts to develop a 'nose'. These are just my observations as an experienced eBay seller which may or may not be useful.

My suggestion comes from my long term eBay buddy who used to sell perfume but had a lot of this kind of trouble from buyers and when he heard that changing the category to 'vintage' for non-sealed perfumes, he did that. (It's still quite soon to tell and of course it's not an exact science, but it's certainly attracted different types of buyers so far and he has had no more problems like the one described here by the OP, thank goodness)

(I've also myself changed the category of an item when I had an instinct about it and doing that is surprisingly effective.)

It's certainly worth while considering anything that keeps you out of trouble on eBay.

Sorry but I don't understand how it could make such a big difference, when, I assume, most buyers will probably search using the name/brand rather than cat (and if they did they would probably not tick vintage). :question: